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César AHQ avatar image
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César AHQ asked Jason M5 commented

Trust Flags: **BROKEN** HOST (Concurrent License)

After a windows server reinstall, our license stopped working.
I checked the ServerActUtil that we use to active the license and got this
"Trust Flags: **BROKEN** HOST"

I tried to reactive the license since this is the fix for stand-alone licenses, but it didn't worked, got this error.

Generating transfer request using:
    Activation ID = puertocoronel.cl01-****-*****-*****-FTENT20.0
    Expiration = PERMANENT
    Count = 1
Status: 4, Creating request
Status: 5, Request created
Status: 6, Context created
Status: 7, Connected to remote server
Status: 8, Request Sent
Status: 9, Polling for response
Status: 11, Done
Operations error: 7288    The activation of the fulfillment is denied by the activation policy for activation ID puertocoronel.cl01-*****-*****-*****-FTENT20.0 because Fulfill count exceeded the available seat count.. [Incident# 2727-784219]

So next, I tried to return and repair the license, both without sucess.

Repair

Status: 4, Creating request
Status: 6, Context created
Status: 7, Connected to remote server
Status: 8, Request Sent
Status: 9, Polling for response
Status: 11, Done
Operations error: 7581  Online return/repair request for the activation ID puertocoronel.cl01-*****-*****-*****-FTENT20.0 is not originated from the original client machine. [Incident# 4716-714224]

Return

WARNING: No licenses in Trusted Storage

We have 2 licenses, 1 for FlexTerm 20.0 (Includes Flexsim 21.1) and 1 for OptQuest. The OptQuest license just got an upgrade so I upgraded it today, and that resets the seats, but I haven't install that new license yet, I'll wait until we fix this broken host issue.

Thanks in advance for the help.

FlexSim 21.1.0
flexsim 21.1.0flexterm
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Jason M5 avatar image Jason M5 commented ·

I too am having this issue after we had to fail our server over to its backup.

How do I fix the license server?

Brandon Green

[email protected]


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alan.zhang avatar image
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alan.zhang answered

Hi Cesar,

We will contact you directly to resolve this issue.

Regards,

Alan

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