How to push customers to an overstay queue

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Lachlan P2 asked Oct 10, '22 Felix Möhlmann answered Oct 10, '22

How to push customers to an overstay queue

For my work I need to push customers to an overflow queue after a wait time of 3 hours. As I do not have only one queue and my combiner works as a small queue, I cannot go off a single queue time alone. I was wondering how I go about making sure every customer thats waited over 3 hours goes into the overstay queue

Software Version:

FlexSim 22.2.1

waiting customers simulation customer data

group2flexsimexample.fsm (276.2 KiB)

Answer 1 · 2022-10-10T06:44:20Z

Felix Möhlmann answered Oct 10, '22

I woud suggest to use a simple process flow. An event triggered source reacts to the arrival of a customer. The created token then waits for up to 3h for the customer to enter the final queue. If the customer didn't finish in time, the token moves them to the overstay queue.

A question would be: What happens if the customer's order is currently batched on the combiner while they are moved to the overstay queue. Does the batching still finish of should the order be aborted somehow?

group2flexsimexample_1.fsm

1665384245386.png (14.2 KiB)

group2flexsimexample-1.fsm (230.5 KiB)

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