question

Ryusuke T avatar image
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Ryusuke T asked Joerg Vogel edited

FlexSim crashes when importing background

Hi,

FlexSim crashes when importing backgrounds.

However, sometimes it can be imported normally, and sometimes the following error message is output.error.png

Do you have any idea why?

Also, is there a function that can identify the cause like a crash report when such a problem occurs?

FlexSim 22.0.8
flexsim crashingreportlog
error.png (31.7 KiB)
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Joerg Vogel avatar image Joerg Vogel commented ·
@Ryusuke T , Do you have an example for a file which caused an error in the past? Have you experienced that some datatypes produces more errors than others?
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Ryusuke T avatar image Ryusuke T Joerg Vogel commented ·

@Joerg Vogel ,

Thank you for your reply.

No, this is the first case.

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Ben Wilson avatar image Ben Wilson ♦♦ commented ·

Just a general graphics suggestion: if there is ever unexpected graphics behavior, it is a good idea to upgrade your graphics drivers to the latest version.

This and other graphics suggestions are found in our article Graphics Compatibility - Common Problems and Solutions.

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Ryusuke T avatar image Ryusuke T Ben Wilson ♦♦ commented ·

@Ben Wilson ,

Thank you for your reply.

We have tested in multiple environments and the graphics driver versions are all up to date.

After this, I will ask you another question in private.

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1 Answer

Joerg Vogel avatar image
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Joerg Vogel answered Joerg Vogel edited

I have searched the internet by the error message. First hit got me to this forum and an answer in initial question comment.

A restricted search over "site:nvidia.com OpenGL error 3 subcode 7"

has brought me to this remark

As mentioned earlier, NVidia driver error code 3 can be caused when your system is running low on memory or other resources.
If this is the case, or your computer has insufficient memory to run the device, close some apps to avail more memory

https://windowsreport.com/fix-nvidia-driver-error-code-3/

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Joerg Vogel avatar image Joerg Vogel commented ·

Search phrase “opengl error 3 subcode 7”.

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