question

Matt Lamp avatar image
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Matt Lamp asked Matthew Gillespie answered

Error messages when opening dashboard

Hi,

I'm receiving a series of system console error messages when I try to open the dashboard after running a simulation. flexsim-error-on-dashboard-opening.txt

The model itself runs without error, only when I have the dashboard open do I get anything popping up. If I open it and then run the model, I get a series of errors in this format: flexsim-error-when-running-with-dashboard.txt

I'll get hundreds of these - I just attached the first few. I don't get a sense these are affecting my results, it's just messy and makes doing live presentations difficult. Along with this, sometimes the dashboard results will be blank after running a simulation, and I have to open the properties of each dashboard item, change something trivial, and then the results will show up. Any way I can get this to behave better?

FlexSim HC 5.1.0
error messages
flexsim-error-on-dashboard-opening.txt (3.1 KiB)
flexsim-error-when-running-with-dashboard.txt (2.4 KiB)
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Sam Stubbs avatar image Sam Stubbs ♦ commented ·

Have you tried saving, closing the application, restarting/reloading?

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Matt Lamp avatar image Matt Lamp commented ·

Yes, I've tried restarting Flexsim, reinstalling both 32 and 64 bit versions, etc. with no luck. It also happens on every model I make.

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Matthew Gillespie avatar image Matthew Gillespie ♦♦ commented ·

Can you post your model? If it is sensitive you can ask a new question and mark it as private.

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Matt Lamp avatar image Matt Lamp commented ·

Thanks. I just posted the model in a new question marked as private. Please take a look.

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2 Answers

Matthew Gillespie avatar image
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Matthew Gillespie answered

I found the issue and it's bad code on our end. Basically the Wait Times widget creates a list of areas and groups in the model so that in the options you can check/uncheck the areas or groups you want to report. However, this list is generated when you open the properties window of the chart (by double clicking on it). If you then make changes to the objects in your model (like change one of their names or add a new object) it then throws errors if it can't find that object in its generated list. This code should really also happen when you reset the model, not just when you open the properties.

I'll fix this on our end for the next release, but for now just make sure you open the properties window of any wait time charts after you make changes to your model (or when you see this error).

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Sam Stubbs avatar image
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Sam Stubbs answered

The model in the question has been posted in a private question on the Answers forum. Further discussion regarding the model and its issue will be on that page.

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