The client imports CAD with dwg format into Flexsim2017.0.1 and then in model building area a grey frame shows as below.The computers with this problem are without CAD software installed on.It is fine for those computers with CAD installed on.We do not have a solution yet.We have not met this problem with our own computers.The client tried three computers which all shows grey frame.
Is it related with computer system environment pls?anything missed?