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Ben Walker avatar image
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Ben Walker asked David Seo commented

My conveyor does not appear in draw render mode

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visual display
capture.png (10.7 KiB)
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Jeff Nordgren avatar image Jeff Nordgren commented ·

@Ben Walker,

A graphic doesn't tell us what is happening or what has happened in the model to cause what the graphic shows. Can you please send your model or a small sample model of the problem in a model so that we can see what is happening in the model. Without that, there is no way to give you a specific answer to your question.

Thanks.

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Ben Walker avatar image Ben Walker commented ·

Thanks for your response @Jeff Nordgren I attached the model. conveyor-issue.fsm

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conveyor-issue.fsm (22.4 KiB)

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Ben Wilson avatar image
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Ben Wilson answered David Seo commented

Hi @Ben Walker,

Your conveyor comes through just fine on my system:

Most likely you have a graphics compatibility issue. Please check out the following article:

https://answers.flexsim.com/content/kbentry/11/graphics-compatibility-common-problems-and-solutio.html

Follow the suggestions there to update your graphics driver, play with graphics settings, etc.

If you still can't get it to work, send us a screenshot of the Help>About FlexSim popup. This will include graphics info for your system that will give us some hints about what to suggest next.


2017-11-21-11-06-30-flexsim-2017-9596-conveyor-iss.png (158.0 KiB)
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Regan Blackett avatar image Regan Blackett ♦ commented ·

I saw this the other day with someone using a Quadro graphics card a little while ago, I think putting his driver into Game Development mode fixed it.

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Phil BoBo avatar image Phil BoBo ♦♦ commented ·

We've seen this on Geforce cards as well. Updating the driver fixes it:

Conveyors are invisible in render mode

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Ben Walker avatar image Ben Walker commented ·

I tried to update the graphics driver, however it seemed to be up to date. I attempted to open this model on another desktop and it had the same issue. The second picture I attached shows the conveyor image showing at (0,0,0) while the conveyor object remains invisible. I am not sure how to proceed. Perhaps both the devices I tried need a graphics update that I am not aware of. Thanks

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conveyor-visability.jpg (184.7 KiB)
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Phil BoBo avatar image Phil BoBo ♦♦ Ben Walker commented ·

Don't update the driver through Windows (it always says it is up to date). Update it by downloading a newer driver from Nvidia's website or from your laptop manufacturer's website.

Your driver is release 356.49, which is from 2015. The latest driver for your card is 390.65.

Windows 7/8/8.1: http://www.nvidia.com/download/driverResults.aspx/129088/en-us

Windows 10: http://www.nvidia.com/download/driverResults.aspx/129090/en-us

Also, as Regan said, you can sometimes fix issues with Quadro cards by opening your NVIDIA control panel and changing the 3D settings to "3D App - Game Development":

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quadro-game-dev-setting.png (88.1 KiB)
David Seo avatar image David Seo commented ·

@Ben Walker

The GeForce driver was updated to newerest 388.71 on 20-Dec-2017. You need to update it.

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Ben Walker avatar image Ben Walker David Seo commented ·

Thanks for your help, the conveyor is now visible.

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