Problem with library

Question

question

Julio R asked Apr 21 2021 at 7:17 PM Julio R commented May 03 2021 at 1:45 PM

Problem with library

Hello,

One client is having an issue adding objects to the 3D from the library. Whenever he tries to do this a pop up message diplays "This feature is not avaliable for this version".

We tried unistalling and installing again, even with a different installer just to be sure it was not corrupted. It worked for a day but next day it has this problem again.

It does not seem not be a license problem, since they have had this problem both with and whitout a license.

Software Version:

FlexSim 20.0.10

flexsim 20.0.10 user library corrupted

· 1

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Answer 1 · 2021-04-21T22:25:55Z

Ben Wilson answered Apr 21 2021 at 10:25 PM Julio R commented May 03 2021 at 1:45 PM

Hi @Julio R,

Here are some suggestions:

Check the licensing from the main menu > Help > License Activation > License Server tab. Make sure "Only checkout features for license type:" is NOT checked. Even if they are using standalone licensing, it would still apply and limit the license features if it was set to say, Runtime.
Make sure their system is up-to-date, try running as Administrator, and the other suggestions listed in our article on installation and startup issues.
3D object problems can sometimes be an indication of underlying graphics issues. Get on the latest-and-greatest graphics driver directly from the graphics hardware vendor (Nvidia/AMD/Intel). Try this and other suggestions from our article on common graphics issues and solutions.

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Julio R commented · Apr 23 2021 at 12:17 AM

Thank you!

We will try everything and I will let you know how it goes.

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Julio R commented · May 01 2021 at 12:47 AM

Hello @Ben Wilson,

This did not solved the issue. Any other suggestions?

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Ben Wilson ♦♦ Julio R commented · May 01 2021 at 1:23 AM

@Julio R we would need to do a webmeeting to check out their computer, ideally with a user who can elevate applications as an administrator.

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Julio R Ben Wilson ♦♦ commented · May 03 2021 at 1:45 PM

Ok @Ben Wilson,

I will contact you in an email to program it. I know this issue is not normal. For now I will accept your question and I will coment on it when we fix it.

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