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Julio R avatar image
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Julio R asked Julio R commented

Problem with library

Hello,

One client is having an issue adding objects to the 3D from the library. Whenever he tries to do this a pop up message diplays "This feature is not avaliable for this version".

We tried unistalling and installing again, even with a different installer just to be sure it was not corrupted. It worked for a day but next day it has this problem again.

It does not seem not be a license problem, since they have had this problem both with and whitout a license.

FlexSim 20.0.10
flexsim 20.0.10user librarycorrupted
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Ben Wilson avatar image Ben Wilson ♦♦ commented ·

Hi @Julio R, was my answer helpful? If so, please click the red "Accept" button at the bottom of my answer. Or if you still have questions, add a comment and we'll continue the conversation.

If we haven't heard back from you within 3 business days we'll auto-accept an answer, but you can always unaccept and comment back to reopen your question.

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1 Answer

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Ben Wilson answered Julio R commented

Hi @Julio R,

Here are some suggestions:

  • Check the licensing from the main menu > Help > License Activation > License Server tab. Make sure "Only checkout features for license type:" is NOT checked. Even if they are using standalone licensing, it would still apply and limit the license features if it was set to say, Runtime.
  • Make sure their system is up-to-date, try running as Administrator, and the other suggestions listed in our article on installation and startup issues.
  • 3D object problems can sometimes be an indication of underlying graphics issues. Get on the latest-and-greatest graphics driver directly from the graphics hardware vendor (Nvidia/AMD/Intel). Try this and other suggestions from our article on common graphics issues and solutions.


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Julio R avatar image Julio R commented ·

Thank you!

We will try everything and I will let you know how it goes.

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Julio R avatar image Julio R commented ·

Hello @Ben Wilson,

This did not solved the issue. Any other suggestions?

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Ben Wilson avatar image Ben Wilson ♦♦ Julio R commented ·

@Julio R we would need to do a webmeeting to check out their computer, ideally with a user who can elevate applications as an administrator.

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Julio R avatar image Julio R Ben Wilson ♦♦ commented ·

Ok @Ben Wilson,

I will contact you in an email to program it. I know this issue is not normal. For now I will accept your question and I will coment on it when we fix it.

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