question

Jun J2 avatar image
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Jun J2 asked Connor A commented

Staff and patient visual

All the personal visuals are showing the positions as below. Could you help me how to fix it?

1640101173572.png

FlexSim 21.2.3
visualizationchange visualvisual loc
1640101173572.png (68.7 KiB)
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Connor A avatar image Connor A commented ·

Hi @Jun J2, was Jeanette F's answer helpful? If so, please click the "Accept" button at the bottom of their answer. Or if you still have questions, add a comment and we'll continue the conversation.

If we haven't heard back from you within 3 business days we'll auto-accept an answer, but you can always unaccept and comment back to reopen your question.

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1 Answer

Jeanette F avatar image
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Jeanette F answered Jun J2 commented

Hello @Jun J2,

For each person, do they have the animations selected?

1640101687985.png


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Jun J2 avatar image Jun J2 commented ·

Yes. I've also attached my model for your reference

input data.xlsxbase model_-phasee 3.fsm.

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input-data.xlsx (26.0 KiB)
base-model-phasee-3.fsm (15.7 MiB)
Jeanette F avatar image Jeanette F ♦♦ Jun J2 commented ·

Hello @Jun J2,

I opened your model and everything looks fine.

1640102281367.png

Considering in the picture you posted that the textures of the people were not loading correctly, I wonder if you are having a hard ware issue. Could you check your computer against these system requirements and make sure your system can run FlexSim?

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1640102281367.png (46.4 KiB)
Jun J2 avatar image Jun J2 commented ·

Yes. You are right. It works fine on my laptop. The problem occurs when I connected my laptop with monitors. Thanks!


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Ben Wilson avatar image Ben Wilson ♦♦ Jun J2 commented ·

Hi @Jun J2,

Under normal circumstances plugging in an external monitor should not affect FlexSim in that way. Does your monitor connect directly to your laptop, or through some kind of dongle or dock?

In any case, you may want to upgrade your graphics driver. There is a chance that could help with this issue.

Find this and other graphics suggestions in our article Graphics Compatibility - Common Problems and Solutions - FlexSim Community.


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Jun J2 avatar image Jun J2 commented ·

I plugged in through a dock. I will check the suggestions. Thanks!


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