Problem in Tutorial 1.2, Step 3, version 22.0 & version 22.1

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Manuel F. Silva asked Mar 15, '22 Ryan Clark commented Mar 23, '22

Problem in Tutorial 1.2, Step 3, version 22.0 & version 22.1

While trying to run the tutorial

1.2 - Get Data from the 3D Model

, version 22.0 & version 22.1, on Step 3 – point 2. When I select Staytime I have to choose between 4 options, and I do not get both a new chart in the dashboard and a new statistics collector named WaitingLineStaytime in the Toolbox.

I will be waiting for an answer from you.

Software Version:

FlexSim 22.1.0

tutorial

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Manuel F. Silva commented · Mar 15, 2022 at 12:00 PM

Dear @Joerg Vogel , thank you for your answer am I sorry to insist on this, but the problem is that for this case, and following the answer from the previous question ("With that chart selected, look at the properties on the right. At the bottom there should be a button that says "install". Click that button. ") I can not find any install button on the bottom of the window.

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Joerg Vogel Manuel F. Silva commented · Mar 15, 2022 at 01:14 PM

Hello @Manuel F. Silva, I think the missing of a button is an important information, which you should mention in a question, if a previous answer doesn’t lead to a satisfying solution. I support your interest for working tutorials. I know it better from 4 times new introduced chart mechanisms since I have been building models and scripts for students. Currently tutorials were outstanding good made for versions before 21. But I think, they are all working really hard to get an update soon. Perhaps someone will publish a video to shortcut currently problems in the manual.

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Manuel F. Silva Joerg Vogel commented · Mar 15, 2022 at 02:50 PM

Dear @Joerg Vogel thank you for your answer - I have no doubt that they are probably working hard on this but since I am still starting with FlexSim, and I do not have extensive experience, every time I face a problem I try to understand if it is my problem or not.

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Ryan Clark commented · Mar 18, 2022 at 12:06 AM

Hi @Manuel F. Silva,

It's hard to know how to help further without looking at your model. To receive a more accurate solution, please post your model or a sample model that demonstrates your question.

Proprietary models can be posted as a private question visible only to FlexSim U.S. support staff. You can also contact your local FlexSim distributor for phone or email help.

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Ryan Clark commented · Mar 23, 2022 at 03:58 PM

Hi @Manuel F. Silva,

We haven't heard back from you. Were you able to solve your problem? If so, please add and accept an answer to let others know the solution. Or please respond to the previous comment so that we can continue to help you.

If we don't hear back in the next 3 business days, we'll assume you were able to solve your problem and we'll close this case in our tracker. You can always comment back at any time to reopen your question, or you can contact your local FlexSim distributor for phone or email help.

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