question

Linda N avatar image
0 Likes"
Linda N asked Linda N commented

Problem Tutorial Task 1.4 | Unexpected customer movements

I'm trying to rebuilt the tutorial model but i'm stuck at step 1.4. Somehow, the first customer to arrive in my system does not remains in the waiting line though settings of the queue Waiting Line are as according to the manual (the move activity is set to move a customer to the waiting line). When it should move the customer into the waiting line, it suddenly jumps to an empty place in the model.

I would like to understand why this is happening and how I can fix it. Thank you in advance.

cuserslogisticsdesktoplindatutorialstut-1-v4-faal.fsm

FlexSim 18.1.1
tutorial
5 |100000

Up to 12 attachments (including images) can be used with a maximum of 23.8 MiB each and 47.7 MiB total.

1 Answer

·
Sam Stubbs avatar image
2 Likes"
Sam Stubbs answered Linda N commented

It's very easy to miss but there's a checkbox option that you need to check in the activity where you move the Customer to the "model()" level. There's a checkbox that says "Preserve Global Location" that you should check.


· 1
5 |100000

Up to 12 attachments (including images) can be used with a maximum of 23.8 MiB each and 47.7 MiB total.

Linda N avatar image Linda N commented ·

Beginners mistake, thanks a lot for your quick answer!

0 Likes 0 ·

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 12 attachments (including images) can be used with a maximum of 23.8 MiB each and 47.7 MiB total.