One client gets this error whenever he tries to open FlexSim.
We tried unistalling and installing again and we looked for the folder %APPDATA%\Roaming\Flexsim\FlexSim22.1 so we can delete the file prefs.t as this has worked with other clients, but inside the %APPDATA% folder under roaming there is not a FlexSim folder, even when we just installed FlexSim.
What can it be happening?, what other things can we try?
thank you,
install c++ runtime library net. 3.5 manually. You try to install a version that is not really well supported in new windows system.
As usual check they have the latest drivers and windows updates.
Was the install working and suddenly stopped? If so look to roll back any recent windows or driver updates.
Hi @Julio R,
We haven't heard back from you. Were you able to solve your problem? If so, please add and accept an answer to let others know the solution. Or please respond to the previous comment so that we can continue to help you.
If we don't hear back in the next 3 business days, we'll assume you were able to solve your problem and we'll close this case in our tracker. You can always comment back at any time to reopen your question, or you can contact your local FlexSim distributor for phone or email help.
It was solved, had to do with something with their firewall I believe.
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