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Julio R avatar image
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Julio R asked Jeanette F commented

Experfit not working

Hello,

I have two clients with the same problem, when they open Experfit they cannot use it because there is no buttons and they get this error.

What may be cousing this?

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FlexSim 22.1.3
experfit
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Jeanette F avatar image Jeanette F ♦♦ commented ·

Hi @Julio R,

We haven't heard back from you. Were you able to solve your problem? If so, please add and accept an answer to let others know the solution. Or please respond to the previous comment so that we can continue to help you.

If we don't hear back in the next 3 business days, we'll assume you were able to solve your problem and we'll close this case in our tracker. You can always comment back at any time to reopen your question, or you can contact your local FlexSim distributor for phone or email help.

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Julio R avatar image Julio R commented ·
Thanks @Phil BoBo , we tried that and we still have the same problem. Should they try to reinstall FlexSim?
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Phil BoBo avatar image Phil BoBo ♦♦ Julio R commented ·

You could try reinstalling FlexSim to hope that maybe it does something different than the first time, but that seems like a long shot.

That error happens when the ocx files aren't registered. If they aren't registering, then maybe there's some indication why when you manually register them. This is what it looks like when the bat file successfully registers them:

If there are error messages in the output of running that script, perhaps those will give you an indication of what is wrong.

"we tried that and we still have the same problem." is not enough information to give you any other suggestions.

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