FlexSim unable to open

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question

MPeyman asked Mar 13 2023 at 12:24 AM MPeyman commented Apr 18 2023 at 5:26 PM

FlexSim unable to open

Hello everyone,

I'm reaching out because I'm experiencing some issues with FlexSim. I'm unable to open any version of FlexSim as the theme appears briefly and then closes automatically. I'm not sure what's causing this sudden problem.

Software Version:

FlexSim 23.0.1

software issues software bug

· 13

Joerg Vogel commented · Mar 13 2023 at 12:30 AM

@MPeyman

https://answers.flexsim.com/articles/20977/flexsim-installation-or-startup-error.html

1 ·

Jeanette F ♦♦ commented · Apr 06 2023 at 4:19 PM

Hello @MPeyman,

Ben Wilson, Joerg Vogel, and Jason Lightfoot have all offered additional solutions for you since FlexSim has started to open for you again. Have you been able to test out these solutions?

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MPeyman Jeanette F ♦♦ commented · Apr 07 2023 at 4:59 PM

Dear all, @Joerg Vogel @Ben Wilson @Kavika F @Jeanette F @Jacob W2 @Jason Lightfoot , After installing and updating some devices that were required by the "Driver Easy" application, I reinstalled FlexSim and changed the settings so that it doesn't use the GPU. As a result, I am now able to run the model. However, I'm concerned that running the model might cause harm to my CPU. Also, still have a question that why this things happened to my laptop since I used the same system which see the requirment of flexsim. Thanks.

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Jason Lightfoot ♦♦ MPeyman commented · Apr 07 2023 at 7:49 PM

Can you run other OpenGL applications?

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Jeanette F ♦♦ commented · Apr 18 2023 at 5:19 PM

Hi @MPeyman, was Ben Wilson's answer helpful? If so, please click the "Accept" button at the bottom of their answer. Or if you still have questions, add a comment and we'll continue the conversation.

If we haven't heard back from you within 3 business days we'll auto-accept an answer, but you can always unaccept and comment back to reopen your question.

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MPeyman Jeanette F ♦♦ commented · Apr 18 2023 at 5:26 PM

Hi @Jeanette F, well, yes the answers were helpful but at the moment I stopped advancing the model until preparing a new system since in that way the system runs so slowly and sometimes gets stuck. Thank you I will be back soon.

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Answer 1 · 2023-03-13T11:10:27Z

Ben Wilson answered Mar 13 2023 at 11:10 AM Ben Wilson edited Apr 03 2023 at 12:12 PM

The installation and startup issues article linked by @Joerg Vogel is a great resource. In particular, your described symptom sounds a lot like the OpenSSL issue found near the bottom of the article that has previously only affected version 20.2 or older.

You may try the Internet-connection workaround described there. If that doesn't work, all the other suggestions are also on the table as possible solutions.

Please report back if you find a solution to your problem. Or if you have tried everything but your installation is still crashing, please provide additional information you may have learned in doing those tests, along with other important information like operating system, hardware, screenshots, etc.

Good luck!

· 37

MPeyman commented · Mar 13 2023 at 4:16 PM

Dear @Joerg Vogel and @Ben Wilson , I have tried some solutions to fix the issue, but unfortunately, the problem still persists. The model appears on the screen, but I am unable to perform any actions, and after a few minutes, it automatically closes. I am hesitant to reinstall the software because I am concerned that my license may not work.

So As a result, I am left with a stagnant screen for several minutes without any ability to make changes or progress. Ultimately, the application closes by itself.

0 ·

problem.png (149.7 KiB)

problem1.png (151.2 KiB)

Ben Wilson ♦♦ MPeyman commented · Mar 13 2023 at 5:00 PM

@MPeyman Not being able to interact with a model right after opening suggests one of the following:

an onModelOpen trigger that gets into an infinite loop
an onDraw trigger that gets into an infinite loop
a graphics issue (I think this one is less likely, but still possible).

To troubleshoot #1 or #2, can you attach your model?

0 ·

MPeyman Ben Wilson ♦♦ commented · Mar 13 2023 at 5:25 PM

Hi dear @Ben Wilson Here is my model:Multi-dropoff.fsm

I should mention that for any model and any version of FlexSim it happen.

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multi-dropoff.fsm (60.6 KiB)

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