Gravity FlowRack is not displayed properly

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Ryusuke T asked Jun 5, '23 Ryusuke T edited Jul 6, '23

Gravity FlowRack is not displayed properly

Hi,

A customer of mine reported that the GravityFlowRack was not displaying correctly.

The version the customer is using is FlexSim 2022.0.11.

When placed by dragging and dropping from the library, it will be displayed in the following state.

When I had the customer confirm it, it seems that there is no problem with the setting of tree information and reference data.

If reinstall the FlexSim version to 2022.0.8, it will be displayed normally, but if change it back to 2022.0.11, the problem will be reproduced.

Any probable cause and possible workaround?

Thanks in advance.

Software Version:

FlexSim 22.0.16

gravity flowrack

image012.png (317.5 KiB)

image002.png (45.5 KiB)

image006.png (43.2 KiB)

· 7

Jason Lightfoot ♦ commented · Jun 05, 2023 at 11:29 AM

It maybe be a localization issue as on my installation I don't see a problem in 22.0.16. If there was an issue in 22.0.11 then it may have been fixed in a later version?

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Jeanette F ♦♦ Jason Lightfoot ♦ commented · Jun 05, 2023 at 03:14 PM

I can also confirm on 22.0.15 that I do not see an issue. Im not sure in which bug fix this would have been corrected. In 22.0.15 it is mentioned in the release notes that "Fixed removing an object's On Pre Draw trigger." I am not sure if that is the cause.

I believe the workaround for your client is to have them upgrade their Software to the latest which is 22.0.16.

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Jason Lightfoot ♦ commented · Jun 05, 2023 at 04:54 PM

Does it display correctly in the storage system visualization GUI?

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1685984027392.png (102.6 KiB)

Ryusuke T Jason Lightfoot ♦ commented · Jun 06, 2023 at 11:20 AM

Confirmed with the customer.

The storage system visualization GUI is displaying correctly.

I have one more piece of information.

When the data created with Ver22.0.8 is opened with ver22.0.11, it is displayed normally, and even if it is newly placed from the library, it is displayed normally.

However, if you create a new one and place it from the library, it will not be displayed properly.

I hope you find these information useful.

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Jeanette F ♦♦ Ryusuke T commented · Jun 19, 2023 at 04:43 PM

Hello @Ryusuke T,

Thank you. We still think that upgrading the software will be the solution for them considering we cannot replicate it in 22.0.16

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Answer 1 · 2023-06-22T17:06:29Z

Matthew Gillespie answered Jun 22, '23 Ryusuke T edited Jul 6, '23

There are 2 things going on here:

1. Rack visualizations are not being properly scaled to other model units in a localized FlexSim. So rack objects won't draw correctly in model units other than meters. We'd have to update the localization file and make a new Japanese build to get this working.

2. The Gravity Flow Rack doesn't draw correctly (even in meters) because the localization file translated Gravity Flow Rollers incorrectly. You can fix this in the model though by changing the name of the top グラビティフローラック visualization to グラビティフローローラー. (This issue is already fixed in FlexSim Japanese 23.0.8)

1687453493770.png (7.4 KiB)

· 5

Ryusuke T commented · Jul 05, 2023 at 07:42 AM

@Matthew Gillespie ,

I was able to confirm that it was displayed normally when I placed it newly in the English version. However, if you open the model created and saved in the Japanese version with the problem in the English version, the problem will occur. Is there a way to fix it from this state?

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Matthew Gillespie ♦♦ Ryusuke T commented · Jul 05, 2023 at 07:04 PM

We've fixed the issue on our end. We can build a FlexSimJapanese_23.0.9 installer that has this fix

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Ryusuke T Matthew Gillespie ♦♦ commented · Jul 06, 2023 at 12:28 AM

@Matthew Gillespie ,

Please let me confirm two points.

・Will the model data saved in a state where it was not displayed correctly be displayed normally if it was a version built to 23.0.9?

・Is there any other way to fix this than doing a build? For example, make corrections from tree information, etc.

I'm worried that I can restore a model that was saved incorrectly.

sample.fsm

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sample.fsm (39.2 KiB)

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