"Please report this issue to FlexSim technical support "

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Chandler asked Oct 19 2023 at 3:45 PM Chandler commented Jan 26 2024 at 3:03 PM

"Please report this issue to FlexSim technical support "

I have a new sort of error message appearing that instructs me to report the error to support at the URL https://flexs.im/support

Is there a correct way to report issues such as these at that URL? Searching for the text in Flexsim Answers returns no relevant results.

Software Version:

FlexSim 23.1.2

healthcare software issues troubleshooting

· 2

Chandler commented · Oct 19 2023 at 3:46 PM

The full text of my system console saving and attempting to run the simulation:

LINK PARITY ERROR(checkCleanFlexScript)
exception: Exception caught in SimpleDataType::bindSDTNode() on /Tools/ProcessFlow/PtFlow_Dev/RNs (first acquire by Zone)* (2)>stats/globalInstance/list. A module's class bind() methods may not be implemented correctly.
exception: Save Error EncounteredFlexSim encountered an error while saving, but the save operation
was completed. Your model may be corrupted.

Please report this issue to FlexSim technical support. https://flexs.im/support
exception: Failed Nodes:
/Tools/ProcessFlow/PtFlow_Dev/ED Techs1* (2)>stats/globalInstance/list>variables/listType
/Tools/ProcessFlow/PtFlow_Dev/ED Techs1* (2)>stats/globalInstance/list>variables/backOrderQueueStrategy
/Tools/ProcessFlow/PtFlow_Dev/ED Techs1* (2)>stats/globalInstance/list>variables/valueAlias
/Tools/ProcessFlow/PtFlow_Dev/ED Techs1* (2)>stats/globalInstance/list>variables/valueType
/Tools/ProcessFlow/PtFlow_Dev/ED Techs1* (2)>stats/globalInstance/list>variables/pullerAlias
/Tools/ProcessFlow/PtFlow_Dev/ED Techs1* (2)>stats/globalInstance/list>variables/pullerType
/Tools/ProcessFlow/PtFlow_Dev/ED Techs1* (2)>stats/globalInstance/list
/Tools/ProcessFlow/PtFlow_Dev/ED Techs1* (2)
<no path>
/Tools/ProcessFlow/PtFlow_Dev/RNs (first acquire by Zone)* (2)>stats/globalInstance/list
/Tools/ProcessFlow/PtFlow_Dev/RNs (first acquire by Zone)* (2)

LINK PARITY ERROR(buildallflexscript)

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Jason Lightfoot ♦♦ commented · Oct 25 2023 at 8:13 PM

Hi @Chandler, was Jordan Johnson's answer helpful? If so, please click the "Accept" button at the bottom of their answer. Or if you still have questions, add a comment and we'll continue the conversation.

If we haven't heard back from you within 3 business days we'll auto-accept an answer, but you can always comment back to reopen your question.

0 ·

Answer 1 · 2023-10-19T21:23:42Z

Jordan Johnson answered Oct 19 2023 at 9:23 PM Chandler commented Jan 26 2024 at 3:03 PM

If you scroll down, that page has a link to answers.flexsim.com and a phone number to contact technical support.

With the particular error message, there's usually not much we can do. You need to go back to a previous version of the model; the one that produced that message is corrupt. However, if you can remember what you did that caused the model to be corrupted, we might be able to fix it. It's best if you can post a valid model, and then describe the steps you took, after which the model was corrupted.

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