Conveyor constantly losses connections to conveyors on other planes

I have build a library of components like a pallet stacker, destacker or wrapper. Each sits on a dedicated plane so I can easily move them around. My problem is that the conveyors outside the component plane constantly disconnects from the conveyors inside. Then I have to go around and reconnect them which is a real pita. I cant upload the client model and also its hard to replicate on demand. Is this a common issue? Is there a way to "recalculate" all conveyors so the reconnect with their neighbors?

Software Version:

FlexSim 23.2.1

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Attachments: Up to 12 attachments (including images) can be used with a maximum of 23.8 MiB each and 47.7 MiB total.

Kavika F ♦ commented · Nov 02, 2023 at 07:33 PM

Hey @Guldberg, I'm struggling to identify which conveyors in your image are being disconnected. Could you possibly post a GIF of the problem occurring? Also, does the issue occur on model reset or when moving the plane (or another time)? Thank you!

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Guldberg Kavika F ♦ commented · Nov 02, 2023 at 07:53 PM

I dont move the planes around it it still happens. BUT I can trigger it by moving the plane and zooming in and out. I made a redacted version, so you should be able to replicate it. I did also figure out that I can make them appear again by move the entire base plane, so at least thats a good thing:) It doesnt work when they are not visible, so its not just a "visual" thing.

conveyorconnectionerror.fsm

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conveyorconnectionerror.fsm (120.8 KiB)

Kavika F ♦ Guldberg commented · Nov 02, 2023 at 08:53 PM

Okay @Guldberg I was able to replicate your issue (or at least part of it) and see what you are talking about. You said that you built a library of components - does that mean you made a User Library? If so, it would be helpful to debug the issue if you attached it here.

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Jeanette F ♦♦ commented · Nov 08, 2023 at 04:29 AM

Hi @Guldberg,

We haven't heard back from you. Were you able to solve your problem? If so, please add and accept an answer to let others know the solution. Or please respond to the previous comment so that we can continue to help you.

If we don't hear back in the next 3 business days, we'll assume you were able to solve your problem and we'll close this case in our tracker. You can always comment back at any time to reopen your question, or you can contact your local FlexSim distributor for phone or email help.

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