Problems using external Python script

Hi all,

I'm facing a strange problem while using external Python script for my FlexSim model and I suspect that it might have something to do with the license

First of all, I will explain the situation around to give a better understanding. We're sharing 1 Enterprise license for model development and 1 Runtime license for running the model. The license server is installed on a virtual machine, anyone from our company can log into this machine with their own accounts and I installed the license server under my account.

Until now, I have been the only one using the development license to build models and all, but recently we have another guy starting to share the development license with me. And the error with using external Python appeared.

So we have an external Python script that we run to log events to our own server and I have been doing that without any problem whatsoever. However, when the new guy installed FlexSim on his own laptop, got the license from the said license server and ran the same model that I normally run without problems, this error happened

This was tested with FlexSim 23.1 and we even upgraded FlexSim to 24.2 and tested it again, but FlexSim even crashed when we tried running it. I have no idea why it works perfectly fine with FlexSim in my laptop but doesn't in my colleague's machine. Could it be related to the license?

Software Version:

FlexSim 24.2.2

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Joerg Vogel commented · Nov 29 at 09:56 AM

@Hoang Nk, most obviously you have an Error Code. You can llok for answers related to this error code. I tried to do a search by keyword 126. There are some answers related to update python path variable in your system.

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Hoang Nk Joerg Vogel commented · Nov 29 at 12:09 PM

Yes it's the error code 126, but why it happened only to flexsim running in other machines (under different account), not mine

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Felix Möhlmann Hoang Nk commented · Nov 29 at 12:14 PM

Because it's not an issue with FlexSim. Adding the python installation to the PATH pertains to the operating system.

https://answers.flexsim.com/questions/140337/python-function-error-windows-error-code-126.html

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Jeanette F ♦♦ commented · Dec 02 at 05:26 PM

Hi @Hoang Nk,

We haven't heard back from you. Were you able to solve your problem? If so, please add and accept an answer to let others know the solution. Or please respond to the previous comment so that we can continue to help you.

If we don't hear back in the next 3 business days, we'll assume you were able to solve your problem and we'll close this case in our tracker. You can always comment back at any time to reopen your question, or you can contact your local FlexSim distributor for phone or email help.

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