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Steven Chen avatar image
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Steven Chen asked Steven Chen commented

Error on using modules

Hello!

Meet an issue when using every modules.

Here is the error message. This issue occurred when create an object from module library, or create a new process flow.

Operation system is Windows 7 SP1 32bit.

C++ 2015 (x86) redistributable installed.

FlexSim 16.2.0
module
001.png (219.1 KiB)
005.png (45.5 KiB)
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2 Answers

Phil BoBo avatar image
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Phil BoBo answered Steven Chen commented

In FlexSim 2016 Update 1, we updated to use Microsoft's new API enhancements for Windows that correctly and securely load external libraries.

In order for these API enhancements to work, you need to install a critical Windows security update (KB2533623).

You can download it here: https://support.microsoft.com/en-us/kb/2533623

Once you install that update, FlexSim will correctly load and connect to the module dlls.

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Steven Chen avatar image Steven Chen commented ·

Thank you!

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Sam Stubbs avatar image
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Sam Stubbs answered Phil BoBo edited

I'm not sure what is happening or how it got into this state. It appears that your modules are 64-bit, but the FlexSim application itself is 32-bit.

Try uninstalling the program, and then reinstalling it. When reinstalling it, open up the Advanced options and select 32-bit.

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Steven Chen avatar image Steven Chen commented ·

But there is no option to choose 32/64bit on a 32bit computer. Only 64bit computer has.

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Matt Long avatar image Matt Long Steven Chen commented ·

Correct, if your computer is 32 bit you will only be able to install 32 bit FlexSim, no options will be available for changing the architecture.

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