How do I capture overtime hours and assure patients are served using a schedule?

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Michael P2 asked Oct 18 2017 at 2:07 PM Cliff King commented May 15 2018 at 5:27 PM

How do I capture overtime hours and assure patients are served using a schedule?

I am currently modeling a hospital using a working schedule for technician and nurses. I would like to assure that all patients are served (even through overtime hours) and overtime for various resources are displayed.

Currently it seems that tech & nurses leave when their schedule ends and patients are left in the system. Is there any fix?

Software Version:

FlexSim HC 5.1.0

schedules overtime

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Answer 1 · 2017-10-18T16:44:47Z

Cliff King answered Oct 18 2017 at 4:44 PM Cliff King commented May 15 2018 at 5:27 PM

The simplest way to handle this, is to not have your staff go off schedule at the end of the day but simply let them work until they run out of patients for the day as defined by your arrival schedule. Close examination of your hourly utilization plots will tell you how long staff needed to work. There are more formal ways to capture the overtime hours worked if you're willing to put in the extra modeling effort. The solution depends on how your arrivals are being modeled, whether you need to run consecutive days, and who goes home when.

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