Waiting time after walk to registration area

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Patrick Zweekhorst asked Apr 2, '19 Matthew Gillespie commented Apr 5, '19

Waiting time after walk to registration area

Hi,

Attached is part of the tutorial for the People module and I have a question about this.
At around time 7.8 the Receptionist1 arrives at the registration desk in 3d, but the token that is in the Walk to patient activity only leaves this activity at time 15.31. Where does this 7.5 seconds extra wait come from? Is there an animation or something on the registration desk? Although in ProcessFlow only a task to walk to the registration desk is given. Nothing is said about any time before the Register Patient should start.

What am I missing here?

Thanks for your time

Note, the attached model is made in 19.1 beta

tutorial.fsm

Software Version:

FlexSim (other - please specify)

Software Version:

FlexSim (other)

people module people flow walk registration

tutorial.fsm (270.7 KiB)

5 |100000

Attachments: Up to 12 attachments (including images) can be used with a maximum of 23.8 MiB each and 47.7 MiB total.

Answer 1 · 2019-04-02T16:49:18Z

Matthew Gillespie answered Apr 2, '19 Matthew Gillespie commented Apr 5, '19

The enter instructions on the registration desk are playing animations and you're having the receptionist walk several feet forward before the process time starts.

If you double click on the registration desk you'll see the Enter Instructions tab. Change the template dropdown from Registration to Custom if you want to see what the patient and staff are told to do when they arrive at the desk. You can change these animations so that the Wait until Complete checkbox is not checked if you want the animation to be part of the process time. You can also just delete the animation or change the enter instructions however you want.

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Attachments: Up to 12 attachments (including images) can be used with a maximum of 23.8 MiB each and 47.7 MiB total.

Patrick Zweekhorst commented · Apr 03, 2019 at 07:42 AM

Hi @Matthew Gillespie,

Thanks for your response.

I understand. We however think it would be nice if you could change the time needed for the animation. If you in ProcessFlow start an animation you can select how long that animation will be. We do not see that option on the location objects in the people flow. If we want to include the animation in the process time this can become quite difficult. If there is only one animation on the location unchecking the wait until complete box works, but if there are multiple animations, like for the exam table it becomes more tricky.
Lets say you want the lay down animation to take 10 seconds and have the patient keep laying down after the lay down animation. That is not so easy right now if we understand correctly. Or would you do this in another way?

Having an option to select the time needed for the animation, like in PF, would be a nice solution for this we think.

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Matthew Gillespie ♦♦ Patrick Zweekhorst commented · Apr 05, 2019 at 04:09 PM

The run animation instruction is intentionally left with a simplified UI so that it's less intimidating for users to make custom instructions for their shapes.

You also have the code instruction that covers pretty much everything else. Inside the code instruction you can call the startanimation() command and pass in the duration or any other parameters you want.

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