question

Patrick Cloutier avatar image
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Patrick Cloutier asked Ben Wilson commented

Flexsim download error

A potential customer is getting this message when trying to download Flexsim.

He says he has a 120Mpbs connection but it just says Network Error.

FlexSim 19.1.0
download
download-error.jpg (1.0 MiB)
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Patrick Cloutier avatar image Patrick Cloutier commented ·

By the way he uses Windows 7 on a personal computer.

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zacharyh avatar image zacharyh ♦ commented ·
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André F4 avatar image André F4 commented ·

I'm trying to install FlexSim (trial version), but i'm getting an error where the download stops (Failed - Network error) always after downloading about 126MBs (out of the 569MBs). What shall i do?

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1601975907246.png (122.3 KiB)
Ben Wilson avatar image Ben Wilson ♦♦ André F4 commented ·

Sorry for the trouble @André F4,

There was a problem on her server that we have addressed. The download should work properly for you. Thank you for bringing it to our attention.

Happy Simulating!

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1 Answer

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Ben Wilson avatar image
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Ben Wilson answered Patrick Cloutier commented

Hi @Patrick Cloutier,

Have you tried to replicate the error? I just did a test download of the 857 MB 19.1.0 installer. It completed successfully and the installer can run.

There is no special affinity between my office and our web server (hosted in a different state), so I can only assume that there is some problem from this client's connection or location that is causing the download to fail.

I'll be interested to hear if you have any trouble with the download, since you are in the same province?

Do you have a Dropbox or other method that you could send your client the installer file directly? Mozilla recently introduced a free file sharing platform that you could try.

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Patrick Cloutier avatar image Patrick Cloutier commented ·

No problem for me to download. I put it on my OneDrive and shared the link. It worked for him.

Thanks,

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Up to 12 attachments (including images) can be used with a maximum of 23.8 MiB each and 47.7 MiB total.