who to make an item that takes more time on hold in a queue go to another queue

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Adriana asked Jul 10 2019 at 6:12 PM Adriana commented Jul 10 2019 at 10:37 PM

who to make an item that takes more time on hold in a queue go to another queue

Software Version:

FlexSim 18.2.3

wait time

· 2

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Answer 1 · 2019-07-10T22:05:16Z

Joshua S answered Jul 10 2019 at 10:05 PM Adriana commented Jul 10 2019 at 10:37 PM

You can batch items in a queue by selecting the checkbox shown in the picture below

and first in first out (FIFO) is default for almost everything. If you want to do more complicated moving of items, look at Lists, they will actually give the amount of time an item has stayed in a queue, and you can pull a select amount of items from a queue after they have waited for a designated amount of time.

pic1.png (22.2 KiB)

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Adriana commented · Jul 10 2019 at 10:32 PM

Thank you very much, to use the lists in process flow is it okay to do it this way?

modelo.fsm

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modelo.fsm (25.6 KiB)

Joshua S Adriana commented · Jul 10 2019 at 10:35 PM

I would look over the documentation for "Working with Lists" in the manual, and some of the Process Flow tutorials incorporate lsits.

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Adriana commented · Jul 10 2019 at 10:37 PM

Thanks you very much, i will review the tutorials

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