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Tommy Heyser asked Ben Wilson commented

Exception on New Model Creation 2020

Has anyone come across this issue when creating a new model in FlexSim 2020 (20.0.2) Express Edition?

Running FlexSim on:
-Intel Hades Canyon NUCi7HVK
-Radeon RX Vega M GH
-Windows 10 1909

FlexSim 20.0.2
startup error
20200214-flexsim-2002-error-on-new-model.png (135.9 KiB)
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tannerp avatar image tannerp commented ·

Hi @Tommy Heyser,

It's not uncommon for me to have HTML errors like this, but not on new model creation. Does this happen every time?

What happens when you select View > Open Default Workspace?

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Tommy Heyser answered Ben Wilson commented

Selecting View > Open Default Workspace immediately on startup (without creating a new model) resulted in the HTML Frame Load Error.

I reset the Default Workspace and this seemed to fixed it. This was a new install of 2020 so I don't think I had changed any setting after installation.

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Ben Wilson avatar image Ben Wilson ♦♦ commented ·

For other users, if you are getting a similar error you can search this community for HTML Frame Load Error. There are other causes to this issue that can be cleared up with various updates, outlined in the Q&A's you'll find with that search.

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