question

Bernabe Neri avatar image
0 Likes"
Bernabe Neri asked Ben Wilson commented

Error message appears at opening Flexsim "unrecovereable error and must close"

FlexSim 18.2.3
installation errorstartup errorlaunching problems
ifbys.png (533.9 KiB)
5 |100000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 12 attachments (including images) can be used with a maximum of 23.8 MiB each and 47.7 MiB total.

2 Answers

Ben Wilson avatar image
0 Likes"
Ben Wilson answered Sam Stubbs commented
· 5
5 |100000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 12 attachments (including images) can be used with a maximum of 23.8 MiB each and 47.7 MiB total.

Bernabe Neri avatar image Bernabe Neri commented ·
0 Likes 0 ·
zrost.png (8.2 KiB)
Ben Wilson avatar image Ben Wilson ♦♦ Bernabe Neri commented ·
0 Likes 0 ·
Bernabe Neri avatar image Bernabe Neri Ben Wilson ♦♦ commented ·
0 Likes 0 ·
captura-1.png (73.7 KiB)
captura-2.png (15.4 KiB)
Show more comments
Michael D6 avatar image
1 Like"
Michael D6 answered Ben Wilson commented

Adding some information based on my recent experience with this issue. I followed the troubleshoot guide and did not have much luck. I was failing on the initialize Open GL step as well. I did a generic search for similar problems with other software and found that the issue was the use of a USB-C to HDMI adapter I use for running additional displays. When I remove the adapter or alternatively drive the screen directly from the HDMI port on the PC the software has no issues running. This is a work around and not a fix, but wanted to share.

· 1
5 |100000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 12 attachments (including images) can be used with a maximum of 23.8 MiB each and 47.7 MiB total.

Ben Wilson avatar image Ben Wilson ♦♦ commented ·

Hi @Michael D6 ,

Thanks for sharing your experience.

We'd like to try to replicate this issue. If we can, there is a good chance we could fix this on our end.

I'll connect with you directly for more information.


0 Likes 0 ·