Error message appears at opening Flexsim "unrecovereable error and must close"

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Bernabe Neri asked May 22, '19 Ben Wilson commented Aug 20, '21

Error message appears at opening Flexsim "unrecovereable error and must close"

Hi, Im Bernabe Neri

When i try to open Flexsim a message error appears

"Flexsim encountered an unrecoverable error and must close"

How can i solve this issue? i´m using Flexsim 2018 update 2

Thanks,

B Neri

Software Version:

FlexSim 18.2.3

installation error startup error launching problems

ifbys.png (533.9 KiB)

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Answer 1 · 2019-05-22T21:21:54Z

Ben Wilson answered May 22, '19 Sam Stubbs commented May 24, '19

Hi @Bernabe Neri,

Have a look at the article FlexSim installation or startup error. There you'll find several different suggestions, one or more of which may solve your problem.

Comment below to let us know which solution worked for you, or if you still haven't gotten it to work, we'll continue troubleshooting with you, but we'll need to know what you already tried and the results of each attempt.

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Attachments: Up to 12 attachments (including images) can be used with a maximum of 23.8 MiB each and 47.7 MiB total.

Bernabe Neri commented · May 22, 2019 at 10:24 PM

Hi @Ben Wilson the issue is that the problem occured just after updating my intel video drivers, then Flexsim doesnt run correctly.

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Ben Wilson ♦♦ Bernabe Neri commented · May 23, 2019 at 01:43 PM

Hi @Bernabe Neri,

Did you try any of the suggestions listed in the linked article? There is still a good chance that one of those suggestions will solve your problem.

One of the items in that list specifically relates to graphics and points to this article regarding graphics problems and considerations. You might try some of the tips in that article as well.

Until we find out your results with the items already suggested, I don't know what else we can try, so please report back your experience on those items.

Thanks!

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Bernabe Neri Ben Wilson ♦♦ commented · May 23, 2019 at 07:14 PM

Hi @Ben Wilson

Thanks for your support, i have tried all the points in the article at except od event viewer, but i think this problem could have been easy because the program was working very well previously.

The only change was to update intel video drivers.

I have tried this points mentioned in the linked article.

1 - Meet the system requirements - Yes it was running previously

2 - Instaler with elevated privileges - Done

3 - Windowd updates, drivers updates - Done

4 - Reinstall c++ - Done

5 - Update .Net instalation - Done

6 - Delete Flexsim saved settings -

7 - Reinstall Flexsim - Done

8 - Antivirus - No problem it was working previously correct

9 - Run as an administrator - Done

10 - Event viewer - actually checking

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Answer 2 · 2021-08-20T10:41:55Z

Michael D6 answered Aug 20, '21 Ben Wilson commented Aug 20, '21

Adding some information based on my recent experience with this issue. I followed the troubleshoot guide and did not have much luck. I was failing on the initialize Open GL step as well. I did a generic search for similar problems with other software and found that the issue was the use of a USB-C to HDMI adapter I use for running additional displays. When I remove the adapter or alternatively drive the screen directly from the HDMI port on the PC the software has no issues running. This is a work around and not a fix, but wanted to share.

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Attachments: Up to 12 attachments (including images) can be used with a maximum of 23.8 MiB each and 47.7 MiB total.

Ben Wilson ♦♦ commented · Aug 20, 2021 at 01:07 PM

Hi @Michael D6 ,

Thanks for sharing your experience.

We'd like to try to replicate this issue. If we can, there is a good chance we could fix this on our end.

I'll connect with you directly for more information.

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