FlexSim 20.1.1 crashes on launch

Question

question

Ian M33 asked May 04 2020 at 2:52 AM Ben Wilson edited May 04 2020 at 10:22 PM

FlexSim 20.1.1 crashes on launch

New install. Flexsim main window opens briefly then closes. Trying to evaluate this software in demo version. Any hints? Thanks!

HP Pavillion laptop, Intel Core i7, 16GB Ram, 64 bit

Software Version:

FlexSim 20.1.1

flexsim 20.1.1

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Answer 1 · 2020-05-04T03:29:03Z

Joerg Vogel answered May 04 2020 at 3:29 AM Ben Wilson edited May 04 2020 at 10:22 PM

Hi @Ian M33,

Please check this recently posted answer by @Ben Wilson.

Myself, I have got another not described problem and found out this.

If nothing helps please come back and tell us. Many Thanks!

· 6

Ben Wilson ♦♦ commented · May 04 2020 at 10:18 PM

Thanks for this @Ian M33,

You may want to upgrade your graphics driver, as the version that you have (441.45) is several months old, and Nvidia offers a new driver (~2 weeks old) for your hardware, here:

https://www.geforce.com/drivers/results/159424

This linked driver is for 64-bit Windows 10. If you're running a different operating system, you can change the search parameters here:

https://www.nvidia.com/Download/Find.aspx

Your graphics settings are among the most important aspect to getting the most out of FlexSim, and an up-to-date graphics driver can make a big difference in your FlexSim experience.

Also, you've probably seen @Jörg Vogel's update regarding the Internet connectivity issue. For his system, upgrading the LIBEAY32.dll file fixed the problem. Perhaps your system has the same issue that his does and this could fix your problem as well, if you care to try it.

Good luck simulating, and feel free to ask any new questions you need to as you evaluate FlexSim! If you haven't yet, be sure to start with the Quick Start and Tutorials.

1 ·

Ian M33 commented · May 04 2020 at 6:14 AM

Hi @Jörg Vogel,

Thank you for the link. Alas, 1 stepped thru the sequence 1- 10 and FlexSim 20.1.1 still crashes on open.

Systems requirements met, Fresh installs as admin, reboots, antivirus deactivated, etc. Crash also happens with 20.0.5. Event log below

Faulting application name: flexsim.exe, version: 1.0.0.1, time stamp: 0x5e9a0cfe

Faulting module name: LIBEAY32.dll, version: 1.0.2.6, time stamp: 0x572b7ea3

Exception code: 0xc0000005

Fault offset: 0x0000000000003763

Faulting process id: 0x25b0

Faulting application start time: 0x01d621d8f81fe887

Faulting application path: C:\Program Files\FlexSim 2020 Update 1\program\flexsim.exe

Faulting module path: C:\Program Files\FlexSim 2020 Update 1\program\webkit\LIBEAY32.dll

Report Id: a9515f71-d0b3-4961-b1fa-a659ebc36590

Faulting package full name:

Faulting package-relative application ID:

0 ·

Joerg Vogel Ian M33 commented · May 04 2020 at 7:29 AM

I had the same problem. I have a link to the problem in my answer in the word “this”.

64-bit crashes, when loading web content on start

As I described in my answer, you must TURN OFF the internet connection of your system. Pull the ethernet connector or go to flight modus.

Switch off all dynamic content.

With this settings you are restricted to models that doesn’t try to connect to web contents. These are most models. You can’t interact with servers over internet protocols.

0 ·

Ian M33 commented · May 04 2020 at 2:47 PM

Hi @Jörg Vogel,

It works - thank you! It's definitely not intuitively obvious that you need to disconnect from the internet to make a demo program function. Also, I checked and FlexSim seems to run fine disconnected, but as soon as I connect it crashes. Thanks for your detective work and diligence.

Now, onward to evaluating this software and trying not to be biased.... Take care and stay safe.

0 ·

Ben Wilson ♦♦ commented · May 04 2020 at 4:09 PM

Hi @Ian M33,

The software is supposed to work fine while connected to the Internet :)

This is a bug that affects certain computer configurations. Sorry that it bit you.

We're still trying to determine the underlying cause because none of our test systems can duplicate the issue.

If you can spare the time, please post back a screenshot from your FlexSim software. Go to FlexSim's main menu, Help > About FlexSim. Compose a new comment below to paste a screenshot of the "About FlexSim" popup graphic that appears. It will give us some additional details about your system config that could give us a clue into the problem

Thanks!

0 ·

Ian M33 commented · May 04 2020 at 9:05 PM

Hi @Ben Wilson,

Happy to help out. Screenshot you requested is below. Laptop purchased out of Costco stock on Sunday so I don't think it's an unusual configuration. Good luck and thanks!

0 ·

1588626261188.png (27.9 KiB)

Answer 2 · 2020-05-04T21:54:47Z

Joerg Vogel answered May 04 2020 at 9:54 PM Joerg Vogel edited May 04 2020 at 9:59 PM

@Ben Wilson suggested in a similar question to exchange the libeay32.dll from the source library. For me worked his suggestion. My comment is under this Link, where I describe the success. You should try this on you own, too. The source library isn’t directly linked, but it is quite obvious to get there.

@Ian M33

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