question

Hello @Sara C3,

The activity sets are meant to be starting points, so you can use them and add/remove additional activities from the activity sets.

If you want patients to go to Waiting Room only if Registration is not available, I would recommend using the "Walk or Wait Area" Activity set.

If you want patients to go to the Waiting Room then to Registration when available, I would recommend using the "Walk then Process" Activity set for both the go to the waiting room and for the Registration process. For the walk to Waiting Room, I would remove the "Process" Activity. For the Registration step, I would add in the activities for Acquiring and Releasing Staff.

Another way to get this behavior would be to start with the "Walk or Wait Area" Activity set and remove the activities so they are forced to go to the Waiting Area then Registration.

Hope this helps.