question

David Chan avatar image
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David Chan asked Ely Sena commented

ExpertFit issue

Hi

In the last one week, it seems to me there are more complaints on the Expertfit is having a problem of "Not supported operation" error in the 22.1 than any previous version. Even after re-installation, it did not work. My Engine build is 263. Is there anyone facing the same issue?


David


FlexSim 22.1.1
expertfit
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1 Answer

Phil BoBo avatar image
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Phil BoBo answered Ely Sena commented

Open a command prompt as administrator.

Execute the following commands:

cd C:\Program Files\FlexSim 2022 Update 1\expertfit
Register_OCX.bat

That should register the ExpertFit ocx files if the FlexSim Installer failed to do so.

1652364967408.png

In FlexSim 2022 Update 1, we changed how the ExpertFit files are registered in the installer so that it silently continues instead of rolling back if they fail to register. This enables FlexSim to be installed on systems where ExpertFit is not needed (and where its registration expectedly fails), such as within Windows Server Core docker containers used on the cloud. Unfortunately, this change has led to an increase in installs where the registration didn't work. You can resolve this issue directly by registering the ExpertFit files using the steps above.


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David Chan avatar image David Chan commented ·
@Phil BoBo Thanks for the update. I will feedback to the client and see the method works.

Thanks once again

David


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David Chan avatar image David Chan David Chan commented ·
@Phil BoBo my client has reported the solution works.

Thanks

David

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Julio R avatar image Julio R commented ·

A client had the same issue with version 2023, the solution worked, but the first route was:


  1. cd C:\Program Files\FlexSim 2023 \expertfit
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Ely Sena avatar image Ely Sena commented ·

When I do this em version 2024, shows this error:

1703700736421.png


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1703700736421.png (128.4 KiB)
Phil BoBo avatar image Phil BoBo ♦♦ Ely Sena commented ·

You must run the command prompt window as an administrator, as stated on the first line of the accepted answer to this question.

If you follow the instructions on the error message to search for that error code, you also get the answer that you need to run the command prompt as an administrator:

https://answers.microsoft.com/en-us/windows/forum/all/dllunregisterserver-failed-with-error-code/fc670a08-4744-e011-9767-d8d385dcbb12

See also Expertfit "An unsupported....." message

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