question

@Ashlee W,

I was able to track down the source of the issue. The issue was actually with the Wait In Line Activity in your Arrival and Covid Screening section. The way a Wait In Line Activity works is that it directs a patient to enter a specified waiting line and then will hold onto the token until the person reaches the front of the waiting line. This is done using an inner flow that uses an On Patient Ready trigger to know when the patient is at the front of the line. Unfortunately, your first patient with a companion would make it to the front of the line before this trigger was fired and never move out of the Wait In Line Activity. This was being caused because you were having the patient Walk to the Waiting Line and then Wait In Line in the same Waiting Line. The easiest way I found to fix this was to create a prop at the front of the Waiting Line that they walk to and then have them Wait in Line. The WaitingRoom_V2_Walk_Location model shows this change. The activity that I updated and the prop I added are in Yellow.

I am not sure if this was something you wanted the model to do but I also included a model that will allow not only the patients but also the companions to stand in the Waiting Line. This required me to not only add in the Walk Location but also some additional activities in the Arrival and Covid Screening. This method uses a Split and Join to create a flow for the patient and a flow for the companions. I kept most of your originally activities for the patient the same but only updated the Walk for the patients to only have the patient walk to the desk. The companion flow has first checks if a companion is needed. Then we wait for the patient to enter the Waiting Line first so they can acquire the desk. It has the companion wait in the waiting line, then walk to the desk the patient acquired once they reach the front of the line. This method of using a split and a join to create different flows for patients and companions may be beneficial for you in other places in your model. One example may be when you want them to go to the waiting room and take a seat. Both the companion and the patient would normally need to acquire and eventually release a seat in the waiting room. The use of the split and join is a great way to do that. The model that demonstrates this is called WaitingRoom_V2_Companion_In_Line.

As a side note, another good practice when it comes to dealing with companions is to add a label that indicates if a person is a companion or a patient. I normally do this by adding a separate LabelSet for the companions in the People Settings (in the Toolbox). This allows me to filter out companions in my dashboards so they don't skew the statistics. This can only be done if the label is added in the People Settings. Another thing I would recommend is making sure that you put a Destination when you Create Companion/Person, even if it is just the model. I made these changed in both models and the changed activities are in Orange.

Here are the files:

WaitingRoom_V2_Companion_In_Line.fsm

WaitingRoom_V2_Walk_Location.fsm

Hope this helps.