how to make patients go to processors with different percentages

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Mohammad reza A asked Feb 18 2018 at 12:10 PM Mohammad reza A edited Feb 25 2018 at 2:59 PM

how to make patients go to processors with different percentages

In my project patients after siting in waiting room one staff should come and get the to one of 3 representatives. 40% of the customers want to see the representative of Network Service, 40% want to see the representative of Repair Service, and 20% want to see the representative of Billing Service. how to make these percentages?

I will appreciate

if anyone could help me.

Software Version:

FlexSim 18.0.2

simulation processors percentage

capture.jpg (76.5 KiB)

· 3

Sam Stubbs ♦ commented · Feb 20 2018 at 6:29 PM

Out of curiosity, are you using an express version of the software, or the full licensed version. This will change a little bit of how to help your issue.

The default answer if you are using a full licensed version, is to simply use a Decide activity in Process Flow. The People module already uses Process Flow and adds Process Flow activities to run its logic. So you simply add a Decide activity prior to where it would acquire the service desk needed. And in that Decide activity you'd set the out going connectors to be chosen on a percentage by case basis, as you described.

However, unfortunately at this time the People module's adding of Process Flow activities, currently locks up the Express version of the software, by using up the number of assets you're able to use in the model, when you first set up the people objects. I believe the Devs are working to resolve this, and make the People module more accessible to those who have the Express verison. But as it stands now, we'd need to think of an alternative approach to making your model if you are using the Express version.

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Mohammad reza A Sam Stubbs ♦ commented · Feb 21 2018 at 8:20 PM

@Sam StubbsThank you for your reply. Yes, I'm using the express version. I tried to make it in an alternative in express version. I've attached my file which is different from the picture I've attached before, since at first i didn't know that what are the limitation for express version. now I have two main problems: first I want to make 40% of the customers to see the representative of Network Service, 40% to see the representative of Repair Service, and 20% to see the representative of Billing Service. and I don't have any idea to make it since I don't have licence version. second I need to make When customer seeing the representative of Network Service, the visit lasts to be normally distributed with a mean of 7 minutes and a standard deviation of 2 minutes. When seeing the representative of Repair Service, the visit takes to be normally distributed with a mean of 10 minutes and a standard deviation of 2 minutes. The visit of representative of Billing Service lasts to be normally distributed with a mean of 5 and a standard deviation of 1.

service-center-model.fsm

I will be appreciate to get any help.

Thanks

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service-center-model.fsm (28.6 KiB)

Markus Cueva ♦ Mohammad reza A commented · Feb 23 2018 at 9:38 PM

@Mohammad reza A I do recommend contacting your local FlexSim distributor about a Student license, which would help in providing a higher object limitation for you to create these models. You can find your local distributor here: https://www.flexsim.com/contact/.

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Answer 1 · 2018-02-22T01:27:03Z

Matthew Gillespie answered Feb 22 2018 at 1:27 AM Mohammad reza A edited Feb 25 2018 at 2:59 PM

You need to use a Decide activity to route a token between different options. The Decide activity has a By Percentages pickoption that will do what you're looking for. I've attached a sample model that shows how I would build this kind of model without the People module.

customerservicecenter.fsm

customerservicecenter.fsm (47.1 KiB)

· 5

Matthew Gillespie ♦♦ commented · Feb 22 2018 at 1:28 AM

The People module would make this model even simpler and would improve a lot of the visuals too. We'll have the model limit issue fixed by the end of the month if you're still working on it by then.

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Mohammad reza A Matthew Gillespie ♦♦ commented · Feb 23 2018 at 2:19 PM

Thank you very much for your kind help. It solved my problem. the only thing that I need to perform is to add a promotion service desk since Some of the customers also see the Promotion Service after they have finished their servicing with the representatives of Network Service, Repair Service or Billing Service.

I understand that this is the same procedure as before you kindly helped me. But it again reached it's limit and I can not add any extra process flow element to it. I have to provide the report by Monday and so I have little time to wait for the software update.

Any help will appreciated.

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Mohammad reza A Matthew Gillespie ♦♦ commented · Feb 23 2018 at 4:59 PM

And the other problem is when I want to put a red staff to escort customers to the desks, customers are not waiting for the staff to come and escort them, they will go to desk by themselves. Also escort person object also is not available there. sorry for my frequent questions...

10805-customerservicecenter-with-staff.fsm

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10805-customerservicecenter-with-staff.fsm (51.5 KiB)

Matthew Gillespie ♦♦ Mohammad reza A commented · Feb 23 2018 at 9:01 PM

You need to make the people wait until the staff is ready to help them. You can do this by tying the staff to a resource and making each person acquire that resource. The token will wait on the Acquire activity until the staff becomes available. See the attached model.

customerservicecenter-with-staff-mg.fsm

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customerservicecenter-with-staff-mg.fsm (51.1 KiB)

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