Hi! I watched a tutorial on how to get receptionists on the phone. The process is working properly, but the receptionists are busy all the time answering the phone and are no longer accepting patients. How do I get both jobs done?
What can I do to get receptionists to answer the phone and accept patients?
FlexSim 20.1.0
Hi @sara.c3,
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Without seeing your model and how you have it set up, the most likely cause is that the receptionist wasn't released by their phone call activity. Check to make sure that after the process delay for the phone call that Release Staff activity is being executed for the the receptionist.
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