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Nicholas D avatar image
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Nicholas D asked Ryan Clark commented

Error Upon Opening Software

I am receiving an error upon opening the software (see amicrosoftteams-image.pngttached). I am not sure what the error means and it seems to have started occurring out of nowhere. This error is not tied to any one specific model. How can I resolve this?

FlexSim 21.1.5
error messageopen model
microsoftteams-image.png (63.3 KiB)
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Ryan Clark avatar image Ryan Clark commented ·

Hi @Nicholas D, was Ben Wilson's answer helpful? If so, please click the "Accept" button at the bottom of their answer. Or if you still have questions, add a comment and we'll continue the conversation.

If we haven't heard back from you within 3 business days we'll auto-accept an answer, but you can always unaccept and comment back to reopen your question.

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1 Answer

Ben Wilson avatar image
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Ben Wilson answered

This looks to me like your saved preferences may have become corrupted.

You can delete your prefs.t file to reset to default preferences and perhaps clear up this issue. Please see item 5. Delete FlexSim's saved settings in the article FlexSim installation or startup error - FlexSim Community .

If that doesn't clear up the issue, it is worth trying the other suggestions listed at that article.

Please let us know your results. If it was not successful, let us know the results of the other suggestions and what, if any, effect they may have had.

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