Multiple Elevator Banks

I have a model with 2 elevators that can access all 5 floors for the facility. I have added the elevators into the A* Navigator yet I cannot get one of the elevators to work at all. Patients will use the working elevator without issue but completely avoid using the second one. Is there a way to get the patient to use both rather than just one?

Software Version:

FlexSim 21.2.4

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5 |100000

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Matthew Gillespie ♦♦ commented · Apr 25, 2022 at 04:57 PM

@Ryan B10 If you have two separate elevator banks, patients will always go to the nearest one regardless of how busy it is. If you use a single elevator bank with two elevators in it the patients will use both and get on the first available one. If you want a more specific answer you'll need to attach your model.

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Logan Gold ♦♦ commented · Apr 28, 2022 at 09:34 PM

Hi @Ryan B10,

We haven't heard back from you. Were you able to solve your problem? If so, please add and accept an answer to let others know the solution. Or please respond to the previous comment so that we can continue to help you.

If we don't hear back in the next 3 business days, we'll assume you were able to solve your problem and we'll close this case in our tracker. You can always comment back at any time to reopen your question, or you can contact your local FlexSim distributor for phone or email help.

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