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Enrique Elizaga avatar image
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Enrique Elizaga asked Ben Wilson commented

Flexsim 2022.1.2 doesn't start

Hi, I have worked successfuly with the latest version for 2 weeks. Today when I opened the app it freezes after the splash disappears, on the gray screen. It doesnt even open the Flexsim start page. It lets you interact with all the menus but nothing happens on the screen. I reset all the NVIDIA settings to default & completed the uninstall, download, install routine. This has never happened to me in the past. Can you please help me? I have reached out to my local distributor but nothing so far. whatsapp-image-2022-05-30-at-095355.jpeg

FlexSim 22.1.2
flexsim freezeslaunching problems
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Jason Lightfoot avatar image
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Jason Lightfoot answered Ben Wilson commented

Did you try - with FlexSim closed - deleting the file prefs.t in the location %APPDATA%\Roaming\Flexsim\FlexSim22.1 ?

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Enrique Elizaga avatar image Enrique Elizaga commented ·

Hi @Jason Lightfoot thank you for the call. Yes! This is the solution!

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Ben Wilson avatar image Ben Wilson ♦♦ commented ·

If anyone else has a similar issue, but deleting prefs.t does not solve it, our article FlexSim installation or startup error includes additional suggestions that may help solve your problem.

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