question

Zou Liang avatar image
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Zou Liang asked Adrian Haws edited

Activating my licenses

I need to activate my license. My XML activation request is attached.

Please send the required activation response.

FlexSim 16.0.1
licensingmanual activationxmlactivating your licenses
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Up to 12 attachments (including images) can be used with a maximum of 23.8 MiB each and 47.7 MiB total.

Pinakin Desai avatar image Pinakin Desai commented ·

Well, this does not help at all. This support system is confusing as hell and maybe works for techies, for rest of us it is useless. Some one from Flexsim please call me. I have tried calling your office at least 5 times and I keep getting to support voice mail.

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Matthew Gillespie avatar image Matthew Gillespie ♦♦ Pinakin Desai commented ·

@Pinakin Desai Today is a federal holiday (For Christmas Eve) and no one is at the office. Monday is also a holiday.

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1 Answer

Ben Wilson avatar image
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Ben Wilson answered Ben Wilson commented

@Zou Liang, I have deleted your activation request XML files that were attached to this question.

Please DO NOT post manual activation or return requests to public questions. This allows licenses to be stolen by malicious 3rd parties. Sensitive licensing matters should be handled within private questions.

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That said, your XML activation request would not process due to a "license model" error. This likely occurred because you generated the activation request within FlexSim software (as you would for a standalone license), and not within flexsimserveractutil.exe (as you would for a license-server based license).

Your license is a network license, so you will need to follow the instructions for a license-server installation. Please check out the webpage for How to Activate within your FlexSim Account and read the section for Server licenses:


howtoactivate.png (290.8 KiB)
· 1
5 |100000

Up to 12 attachments (including images) can be used with a maximum of 23.8 MiB each and 47.7 MiB total.

Zou Liang avatar image Zou Liang commented ·

thank you

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