A new feature-release of FlexSim requires a new license. That is, if the first or 2nd version number (in your case 5.0 changed to 5.1) changes, you need a new license to take advantage of the new release with its new features. The 3rd version number (the 12 in 5.0.12, or the 0 in 5.1.0) designates the bugfix release number. Bugfix releases do not require upgraded licenses.
NOTE: the following instructions apply to standalone licenses. If your license is hosted by a LAN License Server, please see these upgrade instructions.
First, follow the prompt to press OK to open the License Activation Window. You'll see this window:
Press the Request Upgrades button. FlexSim will try to automatically do the following:
Please be patient while this process works. It can take some time, depending on how many licenses are held by your Account.
Sometimes FlexSim Software cannot complete this process due to communication issues with firewalls or other security settings that don't allow FlexSim to talk to www.flexsim.com and license.flexsim.com. In that case, you can still upgrade your licenses, it is just more a manual process.
To do so:
If FlexSim cannot contact the master license server for any reason, the answer on this question details how to do manual returns and activations. Those instructions apply to FlexSim 7.7 or later. FlexSim HC does not yet have the described functionality built in. If you need to do a manual activation, return, or repair for FlexSim HC, please contact us by posting a new question.
Link to a license is hosted by a LAN License Server, please see these upgrade instructions. is broken, please update.
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