Missing data in license history

Question

question

Maarten Euben asked Oct 26 2016 at 3:08 PM Joerg Vogel commented Oct 26 2016 at 8:50 PM

Missing data in license history

We hardly see who has the license currently in use. What can we do to have this always visible?

License:

[removed]

Software Version:

FlexSim 16.2.1

license activation license return flexsim account license history

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Answer 1 · 2016-10-26T16:14:00Z

Ben Wilson answered Oct 26 2016 at 4:14 PM Joerg Vogel commented Oct 26 2016 at 8:50 PM

Please see this answer to your previous question about how to view activation/return history.

Please post your activation IDs to a PRIVATE question, since posting them publicly allows them to be stolen by malicious 3rd parties who may see your IDs online and activate them for their own use.

For the safety of your licenses I have deleted them from this public question.

· 4

Ben Wilson ♦♦ commented · Oct 26 2016 at 4:21 PM

@Maarten Euben, I have looked up your license codes (that were removed from your question above). We do not have the extra information that we try to gather. This means that our server did not receive that information from your PC, and so unfortunately we cannot offer you any additional information regarding the whereabouts of your licenses.

When FlexSim activates/returns licenses, the process looks like this:

FlexSim contacts the license server.
FlexSim attempts activate/return action.
License server responds with success/failure.
Upon success, FlexSim contacts www.flexsim.com to send the computer name, user name, and IP address.

Some companies, typically large ones with strict network security, custom firewalls, etc., have found that step #4 is blocked by their network. This is likely the case for your company as your extensive activation/return history has very little of that additional information.

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Ben Wilson ♦♦ Ben Wilson ♦♦ commented · Oct 26 2016 at 5:39 PM

It is worth noting for the broader knowledge of the community that step #4 can be delayed long enough that the webserver cannot automatically link the additional data with the action recorded by the license server. In this case, we can go into the database and manually make that connection, thus adding new data to your visible license history. Ask a private question regarding your licenses to see if that is the case for you.

@Maarten Euben, I have checked your particular licenses, and unfortunately this is not the case for your licenses. In your case it appears that #4 is simply blocked. We have received only very few #4 communications related to your licenses, perhaps when the licenses were activated/returned from other locations outside your network, where security settings were different.

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Ben Wilson ♦♦ commented · Oct 26 2016 at 5:26 PM

@Maarten Euben, since it appears that your company's use-case involves almost daily activations/returns, you may want to look into using this module shared by one of our users.

You can use it to automatically activate a license when FlexSim is opened, and return that license when FlexSim is closed.

As long as the PC is connected to the internet on start and close of FlexSim, and as long as FlexSim closes normally (doesn't crash), and as long as your users are in the habit of closing FlexSim regularly (as opposed to keeping it open in the background all the time), then this module could help you ensure that a license is available, if its not currently in use by a colleague.

Please ask any new questions regarding this module or its usage in a new question, as any such questions would not pertain to the main topic of this thread (activation/return history).

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Joerg Vogel Ben Wilson ♦♦ commented · Oct 26 2016 at 8:50 PM

@Maarten Euben You might think about another license type. Concurrent server licenses are granted over the local area network of a company. The licenses stay at the license server. The user just pull the right to use this license. After closing Flexsim the license is returned and free to use for another user. If the connection fails the license is active but not useable for about 15 minutes or defined interval. Then the server can grant the license again. If the company's policies allows a VPN connection into the LAN you can even use the license world wide over the Internet. This works well at the University at which I am employed.

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