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Emily_CAI Qing avatar image
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Emily_CAI Qing asked Ben Wilson answered

Error 0xc0000005

When I installed it on my DELL x64 win7 operation system, only to find the install error 0xc0000005 as seen in attachment.

error message
install-bug-1.png (38.2 KiB)
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Ben Wilson answered

As @Matt Long suggested on another recent installation issue, you should try rebooting your computer, and then rerunning the installer.

Along with Matt's suggestion to download a fresh copy of the installer, you may want to also check out all our other suggestions in FlexSim's suggestions for installation or startup errors.

Comment back if you try all these but are still having trouble installing. Thanks!

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Matt Long answered

A quick google search of the error code 0xc0000005 says that it is a memory access problem. A few possible reasons may be:

  1. RAM is faulty.
  2. Part of the hard drive is corrupt
  3. The installer is corrupt.

Try downloading the installer again. It's possible it was corrupted in the process of downloading it.

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Up to 12 attachments (including images) can be used with a maximum of 23.8 MiB each and 47.7 MiB total.