question

Wang Yang avatar image
0 Likes"
Wang Yang asked Wang Yang commented

Installation error-V2017.0.1

error.txtHi everyone,have u ever met error reminding when installing Flexsimv2017.0.1 ? Please see the attachment . (client computer system :Win 7. 32 bits)

Error reminding appears in software interface when clicking Process flow function. It is fine to click other button.

We previously doubt on their windows operation system which is not completely updated. However it does not work even after related plug in software.

Please let me know if you can help on this issue.

FlexSim 17.0.1
installation error-v2017.0.1
1-1.jpg (219.9 KiB)
2-2.jpg (81.2 KiB)
3-3.jpg (197.6 KiB)
error.txt (59.5 KiB)
5 |100000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 12 attachments (including images) can be used with a maximum of 23.8 MiB each and 47.7 MiB total.

1 Answer

·
Ben Wilson avatar image
0 Likes"
Ben Wilson answered Wang Yang commented

Hi @wang.yang,

It looks like FlexSim is not properly loading the module DLLs. Please have a look at this Q&A detailing a Windows update that is required if you're using Windows 7:

https://answers.flexsim.com/questions/29335/error-on-using-modules.html

· 5
5 |100000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 12 attachments (including images) can be used with a maximum of 23.8 MiB each and 47.7 MiB total.

Wang Yang avatar image Wang Yang commented ·
@Ben Wilson

I can't open the link.

0 Likes 0 ·
Jacob Gillespie avatar image Jacob Gillespie ♦ Wang Yang commented ·

@wang.yang Here is what the linked answer says:

In FlexSim 2016 Update 1, we updated to use Microsoft's new API enhancements for Windows that correctly and securely load external libraries. In order for these API enhancements to work, you need to install a critical Windows security update (KB2533623). You can download it here: https://support.microsoft.com/en-us/kb/2533623 Once you install that update, FlexSim will correctly load and connect to the module dlls.
1 Like 1 ·
Ben Wilson avatar image Ben Wilson ♦♦ Wang Yang commented ·

@wang.yang, @Jörg Vogel,

It looks like the linked post was not in a proper space. I have moved it into the Software and Simulation Questions space, so it should now be publicly accessible.

Sorry for the troubles.

Thanks @Jacob Gillespie for copying the relevant info.

1 Like 1 ·
Joerg Vogel avatar image Joerg Vogel Wang Yang commented ·

I can't open the link neither: Access denied.

0 Likes 0 ·
Wang Yang avatar image Wang Yang commented ·

@Ben Wilson @Jacob Gillespie

Thanks for your help~ the problem has been solved


0 Likes 0 ·

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 12 attachments (including images) can be used with a maximum of 23.8 MiB each and 47.7 MiB total.