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Amelia Radtke avatar image
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Amelia Radtke asked Amelia Radtke commented

License Activation Error

I receive the following error when trying to activate my software. I have tried restarting my computer and internet connection.

FlexSim HC 5.3.0
activation
capture.png (34.3 KiB)
5 |100000

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1 Answer

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Emily Hardy avatar image
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Emily Hardy answered Amelia Radtke commented

It looks like there is a firewall or other block that is preventing your license from being activated. You will have to either activate the license on another network (such as your home network) or perform a manual activation. The documentation for the manual activation can be found below:

flexsim-manual-licensing.pdf

manual-licensing.fsm


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Amelia Radtke avatar image Amelia Radtke commented ·

It appears as though it was an issue with the internet at the clinic. How interesting. Thanks!

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Ben Wilson avatar image Ben Wilson ♦♦ commented ·

@Amelia Radtke,

If you end up doing a manual XML-based activation, be sure to post your XML activation request to a new, private question. Posting licensing info publicly can expose your licenses to theft.

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Up to 12 attachments (including images) can be used with a maximum of 23.8 MiB each and 47.7 MiB total.