Block an acquire-order

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Luca S4 asked Jan 20, '20 Matthew Gillespie commented Jan 21, '20

Block an acquire-order

Hi guys maybe you can help me.

I'm working on a doctor's office and try to block any Acquire-requests for a specific operator in a group for 5 minutes, randomly occuring in one hour. And 15 min randomly in every 3 hours.

I tried to put it directly in the Processflow from that operator-group, but it does not seem to work. Is it possible to set ranks for the Aquire-requests?

aufgabe2.fsm

Maybe you can look over it for me, thx a lot!

processflow healthcare priority blocking acquire staff

aufgabe2.fsm (105.4 KiB)

Answer 1 · 2020-01-20T19:33:38Z

Matthew Gillespie answered Jan 20, '20 Matthew Gillespie commented Jan 21, '20

The easiest way to do this is to have something else acquire the staff and hold on to it for the desired period of time.

If you update to the latest version (20.0) we've added more features to make it easier model shifts and prioritizing different tasks. All resource requests can be given a priority value such that higher priority requests are done first and can even preempt lower priority tasks. You can also add Time Table objects that acquire staff members for set periods of time to represent them being at lunch or off shift.

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Luca S4 commented · Jan 21, 2020 at 09:54 AM

thanks so far! Unfortunatly i can't update, because i am working with a software at my university. Is there in the 18th version a option to prioritize acquire requests? that would help a lot.

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Matthew Gillespie ♦♦ Luca S4 commented · Jan 21, 2020 at 05:57 PM

You won't have the built in Priority system, but you can edit the Back Order Queue Strategy on the Staff list so that backorders are prioritized the way you want.

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