question

Oscar N avatar image
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Oscar N asked Ben Wilson commented

I can´t take screenshots of a process flow

Hello.

I want to do a screenshot in high resolution of some process flow I have but I couldn´t do it.

I tried to do the same in the 3D model and it was all good with any problem.

I am trying to do it with "capture view" panel in the "quick properties" menu, but I don´t know if I need something more to achieve the results I want.

I am using a full license.

Thank you a lot in advance.

FlexSim 20.0.6
process flowflexsim 20.0.6screenshot
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1 Answer

Roi Sánchez avatar image
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Roi Sánchez answered Ben Wilson commented

Hello @Oscar N, It works for me. Are you trying to do it via Quick Properties in the Process Flow window?

You have to click in your process flow background and then click on Capture View:



captura-pf.png (70.9 KiB)
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Oscar N avatar image Oscar N commented ·

Yes, I tried to do it with that option. I could do it in the 3D window but not in one process flow.

Any image is created when I do that.

Even when I do that there, the view of the process flow goes grey and I can´t see the process flow another (I need to close the window and reopen it).

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Jason Lightfoot avatar image Jason Lightfoot ♦♦ Oscar N commented ·

When you click "Capture View" is it asking you in a new pop-up window for a filename and location to save the .png file?


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Oscar N avatar image Oscar N Jason Lightfoot ♦♦ commented ·

Yes, but when I click to save it, I go to the route and any file is created.

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Joerg Vogel avatar image Joerg Vogel Oscar N commented ·

Here is an example of a picture 10000x6000

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pf-capture-view.png (65.0 KiB)
pf-screenshot.png (305.0 KiB)
Oscar N avatar image Oscar N Joerg Vogel commented ·

I know how to do it, but I had no response.

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Oscar N avatar image Oscar N commented ·

I had the problem even with a new model. I tried some different version of flexsim and in different computers.

In some computers I got the same problem and in some I could take the screenshots correctly.

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Ben Wilson avatar image Ben Wilson ♦♦ Oscar N commented ·

@Oscar N,

Where it works on some computers, but not the one you want, it might be a graphics compatibility issue on that PC. You should check your graphics driver to be sure is is the latest (not from Windows Update, which are often quite old, but directly from graphics hardware vendors Nvidia, AMD, Intel, or from your computer manufacturer like Dell, Asus, HP, etc.).

See this and other graphics recommendations at our graphics compatibility article.

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Oscar N avatar image Oscar N Ben Wilson ♦♦ commented ·
Maybe there is a problem with this, but I think I can´t update the version of the drivers, I have a bit old graphic hardware. I will check.


Thanks a lot for the reply.
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Joerg Vogel avatar image Joerg Vogel commented ·

Maybe you haven't got any memory left to compute the picture in your RAM.

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Oscar N avatar image Oscar N Joerg Vogel commented ·

I think I haven´t got any problem with this. I have 8GB RAM and I am only doing this. I have some GB free in the unit.

Thanks for the reply.

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Jason Lightfoot avatar image Jason Lightfoot ♦♦ Oscar N commented ·

Did you update all drivers for the PC hardware - especially the graphics?

Does it work in a different FlexSim version on that PC? Have you tried uninstalling and reinstalling FlexSim? What about 20.0.9?

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