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Maíra A avatar image
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Maíra A asked Maíra A commented

3D files do not appear

Hello!


I have a problem in FlexSim that boils down to my 3D files, made in SketchUp, disappearing from FlexSim after doing a media reload.


The project was developed on two different computers, both the FlexSim file and the SketchUp files, and the problem occurred after we reloaded some media. Seeking to solve it, we joined all the files (FlexSim + SketchUp) in the same folder and gave a new media reload, but still, the problem continued to occur.


Obs.: It's important to remember that we will still use the FlexSim on two or more computers.

FlexSim 21.1.2
visual3d filesmedia filesfile pathsreload media
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Ryan Clark avatar image Ryan Clark commented ·

Hi @Maíra A, was one of Jason Lightfoot's or Gustavo Teodoro's answers helpful? If so, please click the "Accept" button at the bottom of the one that best answers your question. Or if you still have questions, add a comment and we'll continue the conversation.

If we haven't heard back from you within 3 business days we'll auto-accept an answer, but you can always unaccept and comment back to reopen your question.

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Maíra A avatar image Maíra A Ryan Clark commented ·
Hi @Ryan Clark , Jason`s answer was helpful. I delayed to click the "Accept" because i was running tests about the solution. Thank you.
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2 Answers

Jason Lightfoot avatar image
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Jason Lightfoot answered Maíra A commented
Try making sure your shape paths are relative to the model location and not absolute references from the drive letter.
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Maíra A avatar image Maíra A commented ·
Exactly that @Jason Lightfoot! Do you know what can i make to have the same path on both PCs?
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Jason Lightfoot avatar image Jason Lightfoot ♦♦ Maíra A commented ·

If you put the files in a folder called 'shapes' where the model is saved then you can use the relative file path to just refer to "shapes/myshape.fbx".

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Maíra A avatar image Maíra A Jason Lightfoot ♦♦ commented ·

How can i change the relative file path existent? We use the computers in differents users, so currently this change the name of the path.

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Gustavo Teodoro avatar image
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Gustavo Teodoro answered Jason Lightfoot converted comment to answer

Hello,

You can try to reload your files using the following path: File > System > Reload Medias.

There is a picture showing you how to proceed.

1645012931254.png

If the procedure doesn't work, take a look at this post: https://answers.flexsim.com/questions/22242/skt-files-disappearing-from-model.html


1645012931254.png (52.2 KiB)
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Jason Lightfoot avatar image Jason Lightfoot ♦♦ commented ·

Reload media is what the OP describes as causing the problem. It's not that the shape wasn't there - it was, and then disappeared when reloading the media. This makes me think the path is not the same on both PCs.

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