Upgraded FlexSim license, can no longer use the license

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question

Michael R3 asked Feb 22 2023 at 4:42 PM Ben Wilson answered Feb 22 2023 at 10:23 PM

Upgraded FlexSim license, can no longer use the license

I upgraded our flexsim license yesterday, first returning it, then upgrading, and then activating. I re-read the license in FlexLM, and everything is showing correct there. FlexSim however will not obtain a license anymore. Nothing else on the network has changed. I am able to ping the license server, just cant get the license to check out.

Software Version:

FlexSim 23.0.0

licensing licesnse server

· 2

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Answer 1 · 2023-02-22T22:23:41Z

Ben Wilson answered Feb 22 2023 at 10:23 PM

We double checked the port number and license server address in the client software, and opened up the server firewall. These restored the license connection.

@Michael R3, if you care to, try re-enabling that firewall we disabled. Probably the issue was the server address, not the firewall. Just guessing based on nothing else about your network changing in conjunction with the license upgrade - likely all the problems were just on the client's license configuration. Now that you have a working port and license server address, likely the firewall can be put back the way it was.

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