I returned the trial license and added the [email protected] for the concurrent license. I am not able to checkout the license. The license is available. My colleague who never used trial license, with fresh install is able to utilize the network license.
Are there any settings other applying the server configuration that I am missing?
Answer by Ben Wilson ·
Hi @Pankaj G,
If your colleague is able to properly get a license from your license server, that suggests that your license server is configured and working properly.
You should compare your client software licensing settings with your colleague's to make sure that the port and servername/IP address are entered correctly. Also, make sure that the box for "use concurrent licensing" is checked:
Some other things to check:
If you're still not able to get your licensing working, please contact your local FlexSim representative directly via phone or email for live support, or to schedule a web meeting where we could look at your client software (and possibly your license server) to troubleshoot with you.