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heather.ulrich avatar image
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heather.ulrich asked Qin Z2 commented

License Return

I'm currently trying to figure out how to return a license from a user who is no longer with my company. How can I do a forced return to keep control of the licenses I have.

FlexSim 7.7.4
license returnreturn licensehow to make my operator to return immediately
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Jeff Nordgren avatar image Jeff Nordgren commented ·

The employee isn't there but do you still have the computer?

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heather.ulrich avatar image heather.ulrich Jeff Nordgren commented ·

No - We don't have the computer anymore

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Ben Wilson avatar image
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Ben Wilson answered Qin Z2 commented

HI @heather.ulrich,

If you have access to the computer where the license was activated, you can return the license from there. You don't need to be logged in to the same Windows account. You just need to open FlexSim on that computer and return the license.

If the computer has already been wiped, or is otherwise lost or stolen, please contact your local distributor directly, via phone or email, to request licensing assistance. If FlexSim US is your local distributor, you can also reach us by posting a private question here on the Answers community (don't forget to mark the box to make the question private!). Let us know the situation and the license code involved.

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heather.ulrich avatar image heather.ulrich commented ·

Thanks - We don't have the computer anymore so I will contact our distributor about the issue

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Qin Z2 avatar image Qin Z2 commented ·

I have just met the same problem. The computer where the license was activated is crashed. I can't even login, blue screen and reboot all the time. Yes, I contact my local distributor, but ... emmmm ... after nearly one day since my last question, I haven't got any reponse.

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Ben Wilson avatar image Ben Wilson ♦♦ Qin Z2 commented ·

@CSN, @Wang Yang

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Wang Yang avatar image Wang Yang Qin Z2 commented ·

I'm sorry that I didn't hear the feedback from my colleagues. Please contact me directly: [email protected]

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