question

anton DT avatar image
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anton DT asked Ben Wilson commented

Can't activate FlexSim 2018 with Lmtool on license server

What is done.

Install LMtool on license server and activate the license.
With FlexServerActUtil I see after import response file "Successfully processed Trusted..."

But the client can't connect with the license server and get this error.
"License Information...

No fulfillment records in trusted storage"

Can ping the license server and no firewall and anti virussoftware on the test pc

What can I do to resolve this...

license activation
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anton DT avatar image anton DT commented ·

Ok, Thanks for your answer, but how to see if the client is activated?

We have 3 users and one license. We will return license if no longer use so the other user can use the application and activate it again for him.

Now I can't see no activation in the client?

how-to-see-if-flexsim-client-is-activated.jpg

succesfull-import.jpg

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Joerg Vogel avatar image Joerg Vogel anton DT commented ·

You see that, if the License Type change from Express to something else like educational, enterprise,...

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Ben Wilson avatar image Ben Wilson ♦♦ anton DT commented ·

The final pages of the FlexSim License Server Installation Instructions has troubleshooting tips in case you are not able to get a client PC licensed.

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1 Answer

Phil BoBo avatar image
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Phil BoBo answered Ben Wilson commented

The "succesfull-import.jpg" image you attached showed that you successfully processed the first activation request, which configures trusted storage. After configuring trusted storage, you need to generate, submit, and process a second request to active the license into the configured trusted storage.

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Ben Wilson avatar image Ben Wilson ♦♦ commented ·

@anton DT,

If you're following our FlexSim License Server Installation Instruction, the section on Manual License Activation (page 7) has a NOTE at the bottom of the page regarding generating a 2nd XML request after the 1st request has successfully configured trusted storage. This fact was previously omitted in our online manual activation instructions, but I will add it now.

We also have a guide on hosting FlexSim licenses using lmtools.

Hopefully those links will be helpful.

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