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CSN avatar image
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CSN asked Joerg Vogel commented

The model crashes when recording a video

Hello,

The software version is 2021.1.2. The same model can record video on the laptop, but when I click to record the video on the desktop computer, the model crashes. Delete the node that recorded the video, reset the recording and flash back again.

The desktop computer configuration is shown in the figure.


Hope to get your help, thank you.


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FlexSim 21.1.2
flexsim 21.1.2video recordermodel crashesflexsim2021.1.2
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Ryan Clark avatar image Ryan Clark commented ·

Hi @CSN, was my answer helpful? If so, please click the "Accept" button at the bottom of their answer. Or if you still have questions, add a comment and we'll continue the conversation.

If we haven't heard back from you within 3 business days we'll auto-accept an answer, but you can always unaccept and comment back to reopen your question.

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Ryan Clark avatar image
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Ryan Clark answered

Hello @CSN,

The most current version of the software for your license is 21.1.5. Perhaps you can try updating to the latest version and seeing if that helps address any issues?

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CSN answered Joerg Vogel commented

Thank you for your answer, but now I have encountered a new problem: when using RTX mode for video recording, the whole process can not be recorded in RTX mode, but about half of the recording will return to not RTX mode. There is a solution to this problem. NS?

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Joerg Vogel avatar image Joerg Vogel commented ·

@CSN , would you mind to ask a new question? Your request might be interesting for other users, too. Thanks!

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Joerg Vogel avatar image Joerg Vogel Joerg Vogel commented ·

new question: https://answers.flexsim.com/questions/108673/encountered-problems-with-video-recording-in-rtx-m.html

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