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Ryusuke T avatar image
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Ryusuke T asked Ryusuke T commented

Cannot use ExpertFit

Hi,

I am aware that there are many posts regarding this matter, but I am unable to resolve the issue, so please allow me to post.

I tried to respond by referring to this and this. But the problem is not resolved.

One thing I didn't understand from previous posts is that the customer is using a network license and is having issues launching for multiple users.

image001.pngimage002.png


Is there any other workaround?

Thank you for your support.

FlexSim 23.0.8
expertfit
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image002.png (71.4 KiB)
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1 Answer

Jeanette F avatar image
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Jeanette F answered Ryusuke T commented

Hello @Ryusuke T,

Can I verify that from the posts you listed that you changed the code to be 

cd C:\Program Files\FlexSim 2023\expertfit
Register_OCX.bat

Did you also try running the command prompt as administrator?

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Phil BoBo avatar image Phil BoBo ♦♦ commented ·
Also, if you installed the Japanese version of FlexSim or otherwise changed the installation directory of FlexSim, that first line (cd C:\PATH\TO\FLEXSIM\expertfit) needs to be updated to whatever path FlexSim is installed on the machine you are trying to fix.
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Ryusuke T avatar image Ryusuke T Phil BoBo ♦♦ commented ·

@Jeanette F , @Phil BoBo ,

Yes. We confirmed that we changed the code.

Also, this problem has occurred in both the Japanese and English versions of FlexSim, and I have changed the paths for both environments, but the problem has not been resolved.


I hope you find this information useful.

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Phil BoBo avatar image Phil BoBo ♦♦ Ryusuke T commented ·

Sometimes, depending on IT system policies, the RegSvr32.exe command will not be allowed to make the changes it needs to make. Here are some things to try:

  • Remove the /s from all lines in the .bat file using a text editor with administrator privileges.
  • Run the .bat file again with administrator privileges.
  • See if any errors or issues are reported. If there are errors, it is most likely an IT issue.
  • What to do will depend on what errors are printed.

If that still doesn't resolve the problem, please post a screenshot of the results, showing:

  1. The installation directory of FlexSim.
  2. The administrator command prompt.
  3. The results of these commands in the command prompt.
  4. The currently running programs. (FlexSim and ExpertFit should be closed when running the script to register their files.)
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