Video recorder stops at 3%

Question

question

Diana C7 asked Apr 27 2023 at 5:55 PM Steve from Texas answered Aug 11 2023 at 9:24 PM

Video recorder stops at 3%

While recording the video the stop time box enables, change it's value and stops the recording. If i try to press play again video will continue but won't continue the Fly path. I already uninstall and install again but still not working. File runs fine in other computers but mine. Don't have this error in previous FlexSim version (23.0.2).testt.fsm

Below are the parameters I used to record the video.

Software Version:

FlexSim 23.1.1

video recorder stop time

microsoftteams-image.png (142.7 KiB)

testt.fsm (106.0 KiB)

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Claire Krupp commented · Apr 27 2023 at 8:28 PM

I have been having the exact same problem with version 23.1.1. The Video ran fine in version 23.0.1.

I thought it was caused by some other changes I've made @Jason Lightfoot but maybe this is an upgrade issue?

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Jason Lightfoot ♦♦ commented · Apr 30 2023 at 11:03 PM

In my test the stop time does not get set and the video records fine.

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Diana C7 commented · May 02 2023 at 2:56 PM

Is there a way to reset the system or change that default option?

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1683039339970.png (189.2 KiB)

Jason Lightfoot ♦♦ Diana C7 commented · May 02 2023 at 11:30 PM

Something looks strange there - can you post the model? What type of license do you have?

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Diana C7 Jason Lightfoot ♦♦ commented · May 17 2023 at 7:24 PM

I have a Network license. Model is in the original post.

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Jeanette F ♦♦ commented · May 06 2023 at 5:00 AM

Hi @Diana C7,

We haven't heard back from you. Were you able to solve your problem? If so, please add and accept an answer to let others know the solution. Or please respond to the previous comment so that we can continue to help you.

If we don't hear back in the next 3 business days, we'll assume you were able to solve your problem and we'll close this case in our tracker. You can always comment back at any time to reopen your question, or you can contact your local FlexSim distributor for phone or email help.

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Jacob W2 ♦ commented · May 17 2023 at 5:27 PM

Hi @Diana C7,

We haven't heard back from you. Were you able to solve your problem? If so, please add and accept an answer to let others know the solution. Or please respond to the previous comment so that we can continue to help you.

If we don't hear back in the next 3 business days, we'll assume you were able to solve your problem and we'll close this case in our tracker. You can always comment back at any time to reopen your question, or you can contact your local FlexSim distributor for phone or email help.

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Diana C7 Jacob W2 ♦ commented · May 17 2023 at 7:20 PM

Hi Jacob, didn't found a solution. I believe a bug on this version (23.1.1) because it happened to more than 1 person in my organization.

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Jacob W2 ♦ Diana C7 commented · May 17 2023 at 7:47 PM

Have you updated your graphics card drivers? There have been issues with the video recorder not working before that have been fixed by updating the drivers. Here are some links to different sources to help update your drivers.

Windows:

https://support.microsoft.com/en-us/windows/update-drivers-manually-in-windows-ec62f46c-ff14-c91d-eead-d7126dc1f7b6#:~:text=In%20the%20search%20box%20on,Select%20Update%20Driver.

NVIDIA:

https://www.nvidia.com/download/index.aspx

AMD:

https://www.amd.com/en/support

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Show more comments

Answer 1 · 2023-04-27T18:46:59Z

Diego Avila answered Apr 27 2023 at 6:46 PM Jacob W2 commented May 11 2023 at 5:05 PM

Hi Diana,

You need to check that any stop time does not interrupts the duration of the video. Then verify in the video recorder tab that the File Path is on your computer and the total duration of the video is linked up to the las Keyframe of your selected Flypath.

I tried myself with the attached model and the video record was succeed.

1682621184177.png (342.0 KiB)

· 4

Jason Lightfoot ♦♦ commented · Apr 30 2023 at 11:08 PM

Version 23.0 onwards ignores any stop times when recording video.

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Diana C7 commented · Apr 27 2023 at 7:02 PM

The problem is that I don't set any stop time before recording. The stop time sets itself.

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Diego Avila commented · Apr 27 2023 at 7:23 PM

You can also try duplicating the FlyPath 1 and rename it as Flypath2. Then on the Video Recorder Tab select the New Flypath created. Click on the "Apply" button and then Record.

I attached you the model with this configuration: testt_1.fsm

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1682622988052.png (219.4 KiB)

testt-1.fsm (106.1 KiB)

Jacob W2 ♦ Diego Avila commented · May 11 2023 at 5:05 PM

Hi @Diana C7,

I would also make sure that all of your graphics drivers are up to date.

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Answer 2 · 2023-05-09T17:29:59Z

Santiago Serrano answered May 09 2023 at 5:29 PM

I have the same problem, version 23.1.1. dont advance the recording, stop in first percentage and dont advance. you can move in sofware like there are no recording.

And i cannot open in 23.0.7 because i builted in 23.1.1

Answer 3 · 2023-08-11T20:09:01Z

Steve from Texas answered Aug 11 2023 at 8:09 PM Sam Stubbs commented Aug 11 2023 at 9:02 PM

@Sam Stubbs

I updated the Nvidia driver, but also had to do a specific sequence with the video recorder to get this working after.

Created a new output file entry, left everything blank. Deleted the output file entry that errored, so all I had was the new blank one. Then closed video recorder and deleted it from the tree. Then added a video recorder back, it came back with the output file that still needed configuration. Configured it to the same settings as the previous recorder and it worked!

Thanks for the help

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Answer 4 · 2023-08-11T21:24:00Z

Steve from Texas answered Aug 11 2023 at 9:24 PM

I think the key thing I didn't see in the instructions is that the new video recorder will retain the messed up output file entry and somehow new output files inherit something from that one, so you have to make the output file change before you delete the existing video recorder.

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