question

Jon M avatar image
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Jon M asked Ben Wilson commented

This version of Flexsim requires an upgraded license. (But it doesn't)

I am using the latest version of FlexSim. When I launch the app, it tells me that "This version of Flexsim requires an upgraded license." However, when I go to License Activation and click the Request Upgrades button on the Upgrade Licenses tab... it says "The following license is already the latest version..."

I tried returning the license and going to the web site to upgrade it there. But it doesn't see any licenses that need to be upgraded either.

Why is it doing this? How do I fix it?

Thank you

FlexSim 17.1.4
license upgrade
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1 Answer

Ralf Gruber avatar image
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Ralf Gruber answered Ben Wilson commented

Jon,

I will email you on this.

Ralf

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Jacob Gillespie avatar image Jacob Gillespie ♦ commented ·

He had an HC license and had downloaded FlexSim 17.1.4 instead of FlexSim Healthcare 5.1.0

I'm putting this comment here in case anyone has a similar problem.

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Madeline Z avatar image Madeline Z Jacob Gillespie ♦ commented ·

How did you determine that the license didn't match what was downloaded? and are there any other scenarios that could cause this to happen?

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Jacob Gillespie avatar image Jacob Gillespie ♦ Madeline Z commented ·

@Madeline Z He said in another question that he meant to install FlexSim Healthcare 5.1.0

If you are having a similar problem you can check the licences on your computer by navigating in the software to:

Help → Licence Activation → View Licences → View Licences

If you have any further questions please make a separate question.

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